Nurse Supervisor - Phone Triage jobs in Arizona

Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients' needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

Job Summary:

The Registered Nurse – Triage provides over the phone comprehensive care to a designated patient population, utilizing their evidence-based medical knowledge base, the Nursing Process, and clinical protocols to ensure appropriate service to patients.

Duties/Responsibilities:

• Triages patient’s healthcare needs and makes decisions regarding specific concerns and findings, following appropriate telephone triage protocols.

• Updates and maintains the patient’s medical record.

• Interfaces with multidisciplinary team members to provide optimum care.

• Utilizes effective communication and interpersonal skills to enhance and encourage collaborative staff and community relationships.

• Monitors clinic schedule and patient care activities.

• Utilizes the Nursing Process (subjective and objective data collection, formulation of a plan and diagnosis, implementation of the plan of care, and evaluation of the patient’s response to intervention) and current evidence- based knowledge to provide comprehensive care to a designed patient population.

• Contributes to the recruitment and retention of talented staff through positive role-modeling, fostering peer relationships, and participating in precepting medical students and creating an environment for quality practice.

• Assumes responsibility for their role in achieving/maintaining financial health of the organization by utilizing all resources effectively and efficiently.

• Identifies and recommends service and quality improvement initiatives.

• Participates in continuing education and quality improvement activities.

• Supports membership in professional activities.

• Utilizes knowledge of the relevant Nurse Practice Acts, compliance, regulation, legislation, certification, and department policies.

• Follows Patient Care Policies, the Family Medicine Center policies, organizational policies, and regulatory requirements in patient care.

• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.

• Performs other related duties as assigned.

Benefits are available for both full-time and part-time employees!

Benefits include:

• Medical Coverage

• Prescription Drug Coverage

• Dental Coverage

• Vision Plans

• Tuition Reimbursement Program

• Paid Time Off (PTO)

• Paid Holidays

• Retirement 403(b) plus company match

• Pet Insurance

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.

Required Skills/Knowledge/Abilities:

• Demonstrated ability to delegate, problem-solve and make decisions regarding specific concerns.

• Must have demonstrated knowledge and skills to provide appropriate care to all age groups.

• Must be able to make good professional decisions quickly despite stressful atmosphere.

• Ability to handle stressful and constantly changing conditions.

• Ability to work independently and reliably.

• Ability to speak English and Spanish preferred.

Education and Experience:

Required:

• Graduated from an accredited NLN/CCNE institution.

• Registered Nurse (RN) State and/or compact state licensure.

• Basic Life Support (BLS) certification.

• 2 years of experience as a Registered Nurse.

Preferred:

• 5 years of outpatient experience.

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).

• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.