Network Service Representative jobs in Kansas

Department: Information Technology Job Status: Full-time

FLSA Status: Non-Exempt Reports to: Information Technology Manager

Positions Supervised: None Amount of Travel Required: Negligible

Work Schedule: Monday-Friday (On-call Rotations)

Position Summary

The Network Technician will be responsible for helping the IT Manager and other technicians with overall operations of the data, telephone, and facsimile systems of the agency. This position requires you to have good communication and teamwork skills. The individual must have the ability to make qualified independent judgements, and be highly motivated. This position provides support to other IT team members and are required to provide employees with rapid response to end-user problems and issues.

ESSENTIAL FUNCTIONS

• Installs and replaces IT equipment as needed.

• Provide backup support to other IT team members. Evaluate and prioritize support issues and refer calls/e-mails to appropriate IT staff or non-IT or facilities staff when appropriate.

• Rapid response to end-user problems and issues.

• Hardware and Software end-user technical support.

• Assist in maintenance of peripheral Information Technology equipment (printers, fax machines, copiers, scanners, etc.).

• Perform roll-outs, upgrades, and basic network maintenance.

• Assist IT Team Manager as needed.

• Support remote access users and equipment.

• Support telephones and telephone system.

• Interface with vendors for support.

• Basic troubleshooting

• Level one tech support answering phones and emails.

• Other tasks as assigned.

POSITION QUALIFICATIONS

• One year of network technical support and administration experience preferred

• Must have knowledge of a range of network and PC technologies.

• Must be able to diagnose and repair a wide array of problems dealing with all aspects of

networking and PC functions.

• Knowledge and experience with network connectivity and infrastructure is necessary.

• Basic network routing knowledge, knowledge of current Microsoft technologies, Active Directory, TCP/IP connectivity, Microsoft Office, and current Microsoft operating systems required.

• Must be willing to be on-call.

• Good communication and teamwork skills are required.

• Must have the ability to make qualified independent judgments, prioritize tasks, and show

initiative in preventative maintenance.

• Must successfully complete the KBI and Central Registry background investigations and all other applicable background checks.

• Travel between office locations may be required.

PREFERRED QUALIFICATIONS

• One year of experience as a technician in an integrated/network environment.

• Experience with vendor-based technical support.

• Some experience with large implementation projects (roll-outs utilizing WDS, conversions, etc.) helpful.

• Experience with end-user technical support.

• Experience with an electronic problem-tracking environment.

• Preferred certifications: CompTIA A , CompTIA Network .

Education:

• High School diploma or GED equivalent.

Experience:

• General Computer Skills

PHYSCIAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5 hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5

hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)

Physical Demands Lift/Carry

Stand (F) 10 lbs. or less (F)

Walk (F) 11 – 20 lbs. (F)

Sit (F) 21 – 50 lbs. (F)

Manually Manipulate (O) 51 – 100 lbs. (O)

Reach Outward (O) Over 100 lbs. (O) Reach Above Shoulder (O)

Climb (N) Push/Pull

Crawl (O) 12 lbs. or less (F)

Squat or Kneel (O) 26- 40 lbs. (F)

Bend (O) 41 – 100 lbs. (O)

Other Physical Requirements:

Some physical labor (moving, installing computer equipment) is required. Ability to lift 75 pounds

is needed.

WORK ENVIRONMENT

Office and community-based working environment; requires very flexible schedule; some risk of

exposure to aggressive children. Travel between facilities is required.

Job Type: Full-time

Pay: From $18.87 per hour

Experience:

• Technical support: 1 year (Preferred)

Ability to Commute:

• Topeka, KS 66606 (Required)

Ability to Relocate:

• Topeka, KS 66606: Relocate before starting work (Preferred)

Work Location: In person