Network Service Manager jobs in Maryland
Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Network Service Manager jobs
Consumer Service Project Manager
- Hughes Network Systems, LLC
-
Germantown, MD
FULL_TIME
- EchoStar Corporation (NASDAQ: SATS) is a premier global provider of satellite communication solutions. Headquartered in Englewood, Colo., and conducting business around the globe, EchoStar is a pioneer in communications technologies through its Hughes Network Systems and EchoStar Satellite Services business segments. For more information, visit echostar.com. Follow @EchoStar on Twitter. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile. EchoStar has an exciting opportunity for a Consumer Service Project Manager in our Hughes Network Systems division. This position will be located at our headquarters in Germantown, MD. Responsibilities: Manage multiple releases/projects - work prioritization, planning, task delegation, and coordination across functional teams. Detail-driven with emphasis on accuracy, coupled with the ability to see the broader picture. Lead releases through the ideation, technical development, and delivery of innovative products/features. Drive product/feature development with Partners and Engineering. Communicate new/updated features /products to Stakeholders and cross-functional organizations. Provide product expertise and define/write service requirements/description, track implementation activities, and develop processes, documentation and communications. Ensure services were delivered correctly, to a high standard, cost-effectively and on schedule while facilitating communications between all relevant internal and external stakeholders. Responsible for the support of the services/products and act as the escalation path to help facilitate the resolution for those escalations. Monitor compliance to SLA agreements. Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction. Define and analyze metrics that inform the success of products. Identify and initiate opportunities for new projects or focus areas. Draw on your knowledge and experience to influence business decisions and contractual commitments. Improve the customer experience - Solicit and synthesize customer feedback to identify areas of improvement. Survey customer experience and determine ways to improve customer satisfaction and reduce cost. Provide recommendations to improve performance and value to the customer. Basic Requirements: Bachelor’s degree in computer science, computer engineering or related technical field 3 years of experience in Service Delivery/management, Software Product Management and/or Design 3 years of experience developing software as a service or service vision and strategy in Customer Experience, Customer Success, or related areas 3 years' experience in writing business or technical requirements for new capabilities and features 3 years of experience working collaboratively with partners and in-house teams Preferred Qualifications: Master's degree Computer Science, Computer Engineering, Project Management, MBA or related technical field Ability across multiple organizations and proven track record of being able to collaborate with both partners and in-house stakeholders. Experience with project management Certified Project Management Professional a plus Experience with Analytics, software development or statistical analysis a plus Will be eligible for discretionary bonus, with funding based on company performance. #LI-EM1 EchoStar is committed to offering a comprehensive and competitive benefits package. Our programs are designed to provide you with the ability to customize your benefits to best meet the needs of you and your family. Our philosophy for these programs is to support and encourage healthy living and wellness. Our benefits package covers it all–from healthcare savings plans to education assistance and more! Financial: 401(k) retirement savings plan with company match; employee stock purchase plan; profit-sharing; company-paid life insurance, AD&D and disability Work-Life Balance: Paid Time Off (PTO), company-paid holidays, health and wellness events, exercise and sports facilities (locations may vary) Employee Incentives: Tuition reimbursement, employee referral program, year round employee events and community programs, discounts on Dish Network and HughesNet Health: Medical, Dental, Vision, Employee Assistance Program (EAP), Health Savings Account (HSA) with opportunities to earn employer contributions; Health Care, Dependent Care and Transportation Flexible Spending Accounts (FSA) EchoStar and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. U.S. Persons or those able to obtain and maintain U.S. government security clearances may be required for certain positions. EEO is the law. At EchoStar we know the excitement of new endeavors. We pride ourselves in not just our engineering expertise, but as pioneers forging technological change to improve the lives of our customers. We are Connecting the World in new and exciting ways, and offer you the opportunity to learn more about how EchoStar family of companies could be the right destination for you!
- 13 Days Ago
Network Manager
- Best Value Technology, Inc. (BVTI)
-
Hanover, MD
FULL_TIME
- Title Network Manager Req Number INF-24-00017 Location Hanover, MD Description Clearance Requirements Must possess an active Top Secret/SCI clearance with an active polygraph. Both the clearance and p...
- 11 Days Ago
Network Manager
- Infojini Inc
-
Linthicum Heights, MD
FULL_TIME
- Company DescriptionInfojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.Infojini Consulting is recognized as one of the fastest growing IT serv...
- 11 Days Ago
Network Manager
- National Security Agency
-
Fort Meade, MD
FULL_TIME
- The NSA is seeking highly competent Network Managers to oversee the design and maintenance of its network of specialized hardware, which includes high-performance computers (HPCs) and Graphics Process...
- 2 Months Ago
Service Manager
- Supreme Service Today
-
Halethorpe, MD
FULL_TIME
- Supreme Service Today in the Baltimore, MD area is looking to hire a full-time Service Manager to effectively supervise our team of technicians. Are you a natural-born leader? Would you like a managem...
- 27 Days Ago
Customer Service Representative
- LaSalle Network
-
Landover, MD
FULL_TIME
- LaSalle Network is actively seeking a Customer Service Representative for one of our clients in the Landover, MD area! In this position, you will help customers with their online transactions and phon...
- Just Posted
Network Service Manager jobs at Popular Companies
Service Manager
- Sprouts Farmers Market
-
Temecula, CA
- Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
- 6/1/2024 12:00:00 AM
Service Manager
- Sprouts Farmers Market
-
Queen Creek, AZ
- Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
- 5/30/2024 12:00:00 AM
Service Manager
- Sprouts Farmers Market
-
Fort Worth, TX
- Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
- 5/24/2024 12:00:00 AM
Service Manager
- Sprouts Farmers Market
-
Mesa, AZ
- Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
- 5/21/2024 12:00:00 AM
Service Manager
- Sprouts Farmers Market
-
Hayward, CA
- Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
- 5/15/2024 12:00:00 AM
Service Manager
- Coolsys
-
Detroit, MI
- Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor envi...
- 5/13/2024 12:00:00 AM
Service Manager
- Sprouts Farmers Market
-
Tampa, FL
- Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
- 5/3/2024 12:00:00 AM
Service Manager
- Sprouts Farmers Market
-
Leesburg, VA
- Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
- 2/28/2024 12:00:00 AM
About Maryland
Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary.
Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Service Manager jobs
$115,271 to $157,129
Most Popular Cities in Maryland for Network Service Manager Jobs
What does a Network Service Manager do?
Network Service Manager in Newark, NJ
Through a configuration user interface, Network Services Manager helps administrators dynamically define and control an array of behaviors in their cloud computing environment, including.
January 15, 2020
Network Service Manager in Greenville, SC
Add Server Name\Network Service identity to Users permission group.
February 08, 2020
Network Service Manager in Corpus Christi, TX
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.
December 10, 2019
Networks must be flexible and scalable to support massive numbers of devices across different verticals.
January 07, 2020