Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
We've been exclusively mandated by a financial services company to help them hire their next Network Manager.
They have an extremely well regarded presence across the PNW, and are looking to hire a candidate with an excellent technical back in Cisco networking to be a manager for their networking team. You must be able to able to be hands on and teach/mentor the team with credibility, and a people leadership background is key.
This team is excellent - they are incredibly stable, innovative and tech forward. The business is also massively invested in the technology teams so they are able to drive exciting changes with business backing. They pride themselves on balancing people centric culture with urgency, intensity and a desire to win - they're rated a top place to work, and have never missed a project goal in 18 years.
The role is onsite in either Boise or Pocatello - on top of base salary the wider package including 401k, pension and world class benefits is easily worth another 10-12% on top. They offer 18 days PTO with the opportunity to earn an additional 27 days, plus 11 federal holidays. That's 11 weeks off a year.