Network Control Center Supervisor jobs in South Carolina

We are hiring Customer Service Representatives for our Greenville, South Carolina Call Cente r located at 1053 Keys Drive, Greenville, SC 29615.

As a CSR, you will provide world class customer service and sales support by responding to customers’ requests, courteously and professionally.

The Customer Service Representative handles both inbound and outbound customer service-related calls, sets up call back services for current customer accounts, maintains current customer accounts, and documents all pertinent notes in each customer’s account.

How you will be rewarded as a Customer Service Representative

• Pay : $ 17.00 per Hour.
• Paid Time Off / 8 Paid Holidays.
• Medical, dental, vision plans available.
• Short term and long term dissability, 401k.

What you will do on a daily basis as a Call Center Representative

• Answering and managing inbound / outbound customer service-related calls.
• Engaging customers in conversation to qualify each call, determine customer service needs and provide information on Rocket’s products and services following call flow guidelines.
• Meeting or exceeding performance metrics and KPI's.
• Creating call back service accounts for current customers.
• Scheduling inspections and / or quality control visits for sales inspectors and technicians.
• Navigating multiple programs simultaneously, entering data in real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation.
• Documenting all customer calls accurately in PestPac and forwarding them to appropriate department.
• Entering lead information into PestPac accurately and scheduling appointments.
• Assisting Inside Sales team with inbound callers during high-volume peak calling hours.
• Resolving billing issues, offering resolutions, and applying credits / adjustments, when appropriate.

What you will need to qualify as a Customer Service Representative

• High School diploma or equivalent.
• Must be 18 years or older.
• Ability to work on-site in Tampa Call Center.
• Must be able to pass a seven-year criminal background check.
• Must be able to pass company drug screen and / or substance abuse testing.
• Customer service and interpersonal skills required.
• Must have excellent written and verbal communication, with emphasis during telephone calls, follow-ups, and correspondence.
• Previous customer service and / or inside sales experience is preferred.
• Working knowledge of Microsoft Word, Excel and Outlook required.
• Reliable transportation to and from work.
• Ability to calculate basic math.
• Ability to use a multi-line telephone system, scanner, and printer.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to interpret an extensive variety of information and deal with abstract and concrete variables.

Apply now and come Rocket with us!

Last updated : 2024-05-17