Network Control Center Supervisor jobs in North Dakota

Are you a skilled network operations leader with strong analytical and communication skills? Do you want a career with a high performing telecommunications company?

SRT, the area’s leading high-speed internet provider, is seeking a Network Operations Supervisor to join our team overseeing the network operations center! This position is responsible for the providing leadership to the network operations center team as well as overseeing all aspects of monitoring and trouble-shooting customer side services, and monitoring network side services. This professional will bring network operations skills and experience to a premier employer of choice. We are committed to promoting work/life balance and integration by investing significantly in employee-friendly policies and practices. Whether you are looking to start, make a change, or advance your career, find your path at SRT!

Key Responsibilities:

• Ensuring the integrity of network availability through 24-hour, real-time monitoring of all network elements and other associated alarm reporting equipment.
• Ensuring accurate provisioning of customer services when necessary.
• Ensuring that customers are promptly notified of conditions that may potentially affect service.
• Ensuring timely, efficient, and accurate maintenance of databases holding customer data.
• Ensuring all team members provide superior customer service to external and internal customers.
• Developing departmental schedule and staffing shifts appropriately.
• Coordinating restoration activities during major service disruptions including notification of the service center, service operations, and management personnel.
• Coordinating work activities with service operations personnel during maintenance actions/activities.
• Overseeing the development and maintenance of NOC standard operating, escalation, and notification procedures.

Required Knowledge and Skills:
The work requires the knowledge and ability to:

• Communicate effectively both orally and in writing to provide technical customer service, technical support, supervision and guidance to others.
• Understand and maintain a strong knowledge of voice and data networking architectures and personal computers.
• Have technical aptitude and analytical skills to understand the network and interpret the impact of consequences of faults and failures.
• Work requires good problem-solving skills.
• Critical thinking skills and ability to control and manage several projects simultaneously and prioritize accordingly.

• 2-year technical degree or bachelor’s degree with concentration in mathematics, computer science and/or MIS.
• Completion of MTCNA, Net , Security or higher is required within 6 months of date of hire.
• A minimum of 4 years of on-the-job training would be needed to gain knowledge of SRT’s network, technologies, policies, and procedures.
• 2 years’ experience in supervisory capacity is recommended.

SRT offers a competitive salary and exceptional benefits, including a comprehensive suite of health/vision/dental, 401K plus pension plan, and generous paid time off. Enjoy a variety of perks and discounts in a supportive atmosphere that encourages professional enrichment and work/life balance. Take the most rewarding step in your career; apply with SRT today!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Work Location: In person