Methods/Procedures Analyst jobs in Indiana
Methods/Procedures Analyst evaluates, maintains and improves efficiency of organization. Develops and implements new procedures, policies and paperwork to simplify and improve operations. Being a Methods/Procedures Analyst determines need for new equipment. May require a bachelor's degree in area of specialty. Additionally, Methods/Procedures Analyst typically reports to a supervisor. To be a Methods/Procedures Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Methods/Procedures Analyst jobs
ANALYST
- HCL Technologies
-
Brazil, IN
FULL_TIME
-
Division/Department EUC SBU
Location List PRF #
Job Title HELPDESK
Reports to Language
:
Stream : SERVICE DESK Type of position:
Title
Level of SD Admin
General Description
Responsibilities :-
To manage the help desk staff to ensure consistent and high quality service to the customer's End users inline with all SLA s and KPI s.
To maintain an effective and efficient help desk tightly linked with customer business objectives.
Ensure continuous improvement of services provided to customer end users.
Provide Problem Management System support activities
Act as technical liaison between help desk, customer business groups, and IM support groups
Maintain technical skill continuity and consistency of help desk staff
Develop improvement programmes based on the results of customer survey and other measures to meet agreed levels.
Ensure operational excellence of the help desk. Implement Global problem Management and Escalation process.
Implement & maintain staffing and scheduling for helpdesk. Ensure that necessary staffing is there to provide adequate coverage and maintain SLA.
Work with Application and Infrastructure Development teams to ensure a smooth transition of new h/w and s/w into support by the help desk
Includes preparation of help desk staff to support new technology
Maintain skills inventory of help desk analysts and Work Request Co-ordinators:
Evaluate technical skills
Develop and maintain Training Plan
Work closely with Team Leads & SDM/GOM to perform RCA and value add analysis and lead problem resolution effort.
Implement complaint handling (management escalation) process for the help desk.
Liaison with the training team on issues of staff preparedness, How Tos , FAQ's , training, etc. for both helpdesk and for the end user community
Should keep knowledge updated by going through documentation periodically,updating documentation whenever new/change in process.
Documentation of help desk processes and manage help desk related projects
Liaison between help desk and other groups on technical support issues:
Proactively work with other groups on normal process support issues
Reactively work with other groups,gather technical information at outages,reduced services,emergencies or other exceptions from normal process
Technical Requirements
Strong Service Orientation
Strong inter-personal skills
Ability to operate effectively in multi-national and multi-cultural business
Disciplined and systematic problem solving skills required
Good analytical and root cause analysis skills
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows XP, Windows 2000, Windows 98
Servers: Windows 2000, Windows 2003
Remote desktop connectivity applications,
MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange,
Internet browsers (e.g. Explorer, Netscape, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications
Soft Skills
Other Skills / Experience
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to learn new information quickly and the willingness to do so at all times.
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
. Seek solutions to chronic problems
Years of Experience
Certification requirements
Education requirements
Reviewed by Title
Approved by Title
Date Posted
Date Hired
HCL Confidential
- Bachelors / Masters / Equivalent
Relavant : Minimum of 3 years supervisory experience in managing technical help desk/service desk
- Preferred MCP/MSCE/MSCA or HDI SCM or Cisc - 6 Days Ago
IS Analyst
- AW Technical Center USA
-
Seymour, IN
FULL_TIME
- Job Title: IS AnalystCompany: Aisin World Corp of AmericaDepartment: DX / Infrastructure & Security Location: Seymour, IN Position ResponsibilitiesThe incumbent is expected to perform the following fu...
- 10 Days Ago
Analyst
- Colliers International Indiana, LLC
-
Indianapolis, IN
FULL_TIME
- Make your next move an expert one. At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, pe...
- 23 Days Ago
Analyst
- Colliers International
-
Indianapolis, IN
FULL_TIME
- Make your next move an expert one.At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, peo...
- 23 Days Ago
ANALYST
- HCL Technologies
-
Morocco, IN
FULL_TIME
- The Head of Service Desk is responsible for managing daily operations of the service desk, building, and managing the service desk team, representing the team to other stakeholders, and helping to ens...
- 2 Months Ago
Business Analyst/Data Analyst
- myGwork - LGBTQ+ Business Community
-
Fort Wayne, IN
FULL_TIME
- This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ business community. In this dynamic role, you will be responsible for client data ingestion, ensuring seamles...
- 17 Days Ago
Methods/Procedures Analyst jobs at Popular Companies
Analyzer Technician
- GEM Personnel Services LLC
-
Pecos, TX
- Role Description This is a full-time role for an Analyzer Technician located in Pecos, TX. The Analyzer Technician will ...
- 6/11/2024 12:00:00 AM
Nurse Abstractor
- Alaka'ina Foundation Family of Companies
-
San Antonio, TX
- Nurse Abstractor Location TX - San Antonio Job Code 11937 # of openings 1 Apply Now (https://phg.tbe.taleo.net/phg04/ats...
- 6/11/2024 12:00:00 AM
Analyzer Technician
- PBF Energy, Inc.
-
Paulsboro, NJ
- Analyzer Technician Troubleshoot, repair, and install complex analytical and emission monitoring equipment. PRINCIPLE RE...
- 6/9/2024 12:00:00 AM
Technical Analysis Specialist
- Govcio LLC
-
Rock Island, IL
- Overview: GovCIO is currently hiring for a Technical Analysis Specialist to provide support at Rock Island, IL. Responsi...
- 6/8/2024 12:00:00 AM
Financial Planning and Analysis Specialist
- eNGINE
-
Pittsburgh, PA
- eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with technical pro...
- 6/8/2024 12:00:00 AM
Data Analysis Expert/SME
- Confidential
-
- Data Analysis Expert (SME): Contract: 12 Months+ Possible contract to hire Location: 3 possible, NYC, Tampa, FL, or Irvi...
- 6/7/2024 12:00:00 AM
Analytics Specialist
- Btechnical Group
-
Dallas, TX
- Our client is a regional Banking and Real Estate Investments leader who is looking to add to their Analytics team in a f...
- 6/7/2024 12:00:00 AM
Abstractor
- CAI
-
Indianapolis, IN
- Job ID Number R2796 Employment Type Full time Worksite Flexibility Hybrid Job Summary As the Abstractor, you will, compl...
- 6/6/2024 12:00:00 AM
About Indiana
Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west.
Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Methods/Procedures Analyst jobs
$53,189 to $68,987
Most Popular Cities in Indiana for Methods/Procedures Analyst Jobs
What does a Methods/Procedures Analyst do?
Methods/Procedures Analyst in Austin, TX
Procedure Analyst provides comprehensive procedure execution reporting for quality control and tracking, and supports continuous process improvement and operational effectiveness through early identification of quality problems and deviations from golden procedures.
January 26, 2020
Methods/Procedures Analyst in Santa Fe, NM
The Procedure Analyst trend tool enables the user to view and compare key process variables of a currently executing procedure with an optimal procedure.
February 05, 2020