Merchant Chargeback Supervisor jobs in New Jersey

About HomeSource

HomeSource is a dynamic and rapidly growing company. With 12 years of growth and innovation, the HomeSource team has maintained a singular vision : to make life simpler for retailers and manufacturers by aggregating large amounts of data into one single, usable system.

Today, that vision is blending with new cloud technology in ways that would have seemed impossible even a decade ago. It is now possible to bring together millions of pieces of information including item numbers, product specs, training videos, and more into an app that can be used and updated in real-time.

The result isn’t just useful, it’s groundbreaking. Although we work with cloud-based apps and systems, we have never forgotten that we are in the business of solving problems.

That means we’ll keep working hard to find new ways to help you benefit from accurate content and streamlined processes.

Summary

Are you ready to take your career to the next level? We're on the lookout for a dynamic and passionate Merchant Services Specialist to join our vibrant team! As a key member of our family, you'll spearhead the entire payment processing journey for our valued merchants, from the exciting onboarding process to providing top-notch technical support and closing clients on merchant solutions that will help them thrive! We're seeking someone with a sharp grasp of payment systems, an eagle eye for detail, and a knack for fostering stellar relationships with both our internal teams and our cherished clients.

If you're brimming with enthusiasm and ready to make a real impact, we want to hear from you! Join us on this thrilling adventure as we revolutionize the world of payment processing together!

Bachelor’s degree in business administration, finance, or related field preferred.

4 years of experience in merchant services, payment processing, or related field.

Proficiency in analyzing merchant statements and interpreting rate structures.

Excellent communication and interpersonal skills, with the ability to interact effectively with merchants and internal teams.

Technical aptitude with experience in configuring payment processing equipment and software.

Detail-oriented with strong analytical and problem-solving abilities.

Ability to multitask and prioritize tasks in a fast-paced environment.

Facilitate the onboarding process for new merchants, including completing applications, verifying documentation, and setting up merchant accounts.

Maintain detailed records of merchant transactions and statements for reporting and analysis purposes

Collaborate with the sales team to provide technical expertise during the sales process, including product demonstrations and solution customization.

Provide guidance to merchants on payment processing options and assist with integration of payment solutions.

Analyze merchant statements to identify transaction trends, assess fees, and provide recommendations for optimizing payment processing.

Conduct regular reviews of merchant accounts to ensure compliance with industry regulations and company policies.

Collect and review merchant statements to accurately input data into internal systems.

Configure payment processing equipment and software according to merchant specifications, ensuring seamless integration with existing systems.

Process credit card transactions, debit card transactions, and other electronic payments accurately and securely.

Monitor payment gateways and POS systems to ensure smooth transaction processing.

Troubleshoot payment issues and provide timely resolution to merchants.

Compensation at HomeSource

We are committed to providing competitive compensation for all roles at HomeSource. We carefully consider multiple factors when determining compensation, including your skills, experience, and location while balancing internal equity relative to peers at the company.

Where You’ll Work

Experience the best of both worlds with our innovative hybrid work model. Imagine having the freedom to work from the comfort of your own home three-four days a week, while also enjoying the energy and camaraderie of our vibrant office environment for two days.

It's the perfect fusion of flexibility and collaboration that empowers you to thrive.

At the heart of our culture is a commitment to fostering an exceptional work-life balance. We believe that your personal well-being is as important as your professional growth.

With our unique approach, you can seize control of your schedule, dedicating focused days to conquer tasks from home and immersing yourself in the team synergy at our office.

What We Offer

Competitive salary

Growth-oriented environment with potential for career advancement.

Collaborative and inclusive company culture.

Access to cutting-edge technologies and tools.

Equal Opportunity Statement

HomeSource provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Last updated : 2024-05-30