Merchant Card Customer Service Representative jobs in Illinois

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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Merchant Card Analyst
  • Compass Group Careers
  • Chicago, IL FULL_TIME
  • Levy Sector

    Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

    About Levy
    The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

    Job Summary

    The Role: Merchant Card Analyst

    With over 40,000 employees across 250 locations delivering $3 billion in revenue per year, Levy is responsible for millions of memorable guest experiences across some of the most iconic locations in the country.

    The role of Merchant Card Analyst is responsible for credit card MID boarding, escalating processing issues with the appropriate parties (locations, vendors, Ops finance).

    • Primary liaison for financial services and acquiring banks for:
      • Requesting MIDs.
      • Card brand compliance.
      • Technical problem resolutions.
    • Manage portal to facilitate request to FreedomPay, FiServ, Shift4, etc.
    • Prepare, review, and distribute customized financial reports by established monthly deadlines while ensuring for the quality, timeliness and integrity of data.
    • Provide support for the monthly forecasts and annual budgets.
    • Partners with peers in Compass Group to identify opportunities for collaboration and best practice sharing.
    • Perform special projects, as required, to assist the department and the Company in achieving its goals and objectives.
    • Analyze financial data to determine trends and determine future results.
    • Serve as backup for daily bank file download.
    • Serve as backup for retrieval requests and dispute chargebacks.
    • Assist in Ad hoc reporting and projects as needed


    Competencies

    • Demonstrate personal commitment to delivering an excellent service
    • Responds positively and flexibly to customer needs
    • Recognize when to escalate an issue for support
    • Identify opportunities to improve efficiency of support to customers

    Experience

    • 3 years of related work experience

    Skills & Qualifications

    • Bachelor’s degree in accounting or finance preferred
    • Understanding of PCI compliance, P2PE
    • Experience with Microsoft suite of products with intermediate to advanced skills in Microsoft Excel
    • Excellent written and verbal skills
    • Knowledge of U.S. Generally Accepted Accounting Principles (GAAP)
    • Experience with SAP a plus

    Curious about Life at Levy? Check it out: Levy Culture

    Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.


    We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

    Applications are accepted on an ongoing basis.

    At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

    • Medical
    • Dental
    • Vision
    • Life Insurance/ AD
    • Disability Insurance
    • Retirement Plan
    • Flexible Time Off Plan
    • Holiday Time Off (varies by site/state)
    • Associate Shopping Program
    • Health and Wellness Programs
    • Discount Marketplace
    • Identity Theft Protection
    • Pet Insurance
    • Commuter Benefits
    • Employee Assistance Program
    • Flexible Spending Accounts (FSAs)

    Levy maintains a drug-free workplace.

  • 8 Days Ago

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Customer Service Representative
  • Triple Service
  • Mendota, IL FULL_TIME
  • Full-Time Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened...
  • 22 Days Ago

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Accounting Assistant
  • Affiliated Customer Service, Inc.
  • Downers Grove, IL FULL_TIME
  • Qualifications: Basic accounting and good math skills – accounts payable, accounts receivable, billing 2-3 years of related accounting experience Knowledge of prevailing wage helpful but not necessary...
  • 6 Days Ago

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Assistant Fire Alarm Inspector
  • Affiliated Customer Service, Inc.
  • Downers Grove, IL FULL_TIME
  • ENTRY-LEVEL POSITION TO BE TRAINED TO PROMOTE WITHIN Affiliated Fire Systems, Inc. is searching for an ASSISTANT FIRE ALARM SYSTEM INSPECTOR for our commercial fire alarm company. For this entry-level...
  • 2 Months Ago

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Customer service representative
  • WITRON Service America
  • Arlington, IL FULL_TIME
  • We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be fluent in both German and English, with a strong ab...
  • 10 Days Ago

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Customer service representative
  • Service Logic Company
  • Lombard, IL FULL_TIME
  • Share Share Email Tweet Share Service Logic is the nation’s largest independent HVAC service company with over $2 billion in annual sales and over 4,100 employees. The strategy of Service Logic is to ...
  • 16 Days Ago

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Dedicated Customer Professional
  • Chevron
  • Beaverton, OR
  • At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
  • 6/11/2024 12:00:00 AM

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Dedicated Customer Professional
  • Chevron
  • Capitola, CA
  • At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
  • 6/11/2024 12:00:00 AM

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Dedicated Customer Professional
  • Chevron
  • Monterey, CA
  • At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
  • 6/11/2024 12:00:00 AM

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Dedicated Customer Professional
  • Chevron
  • Rohnert Park, CA
  • At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
  • 6/11/2024 12:00:00 AM

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Dedicated Customer Professional
  • Chevron
  • Stockton, CA
  • At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
  • 6/11/2024 12:00:00 AM

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Client Relations Representative
  • IMPERIAL STARS ACQUISITION LLC
  • Albany, NY
  • Job Description Job Description Our professionals work with account holders directly for our clients. These clients know...
  • 6/9/2024 12:00:00 AM

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Client Relations Representative
  • VISTA CHICAGO INC
  • Franklin Park, IL
  • Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
  • 6/8/2024 12:00:00 AM

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Client Relations Representative
  • North Inc
  • Saint Louis, MO
  • Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
  • 6/7/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$34,297 to $46,045