Membership Director jobs in Hawaii

Job Title: Membership Coordinator

Hawai‘i Visitors & Convention Bureau

2270 Kalākaua Avenue, Suite 801

Honolulu, Hawai‘i 96815

Reports To: Senior Director, Member and Community Engagement

FLSA Status: Non-Exempt

Hourly Range:$18 - $25.50 an hour

Position Summary

The Membership Coordinator plays a crucial role in fostering strong member relationships, administering internal and external communications, and providing vital administrative support for all aspects of member services, sales, events, finances, and digital assets. The ideal candidate thrives in a fast-paced environment, excels in multitasking, and responds promptly to detailed tasks across multiple projects.

Essential Duties and Responsibilities

Member Services and Administration

• Serve as the primary contact for database updates and member inquiries, assisting members and stakeholders as needed.
• Maintain accurate and up-to-date information in the membership database.
• Facilitate the onboarding process for new members, including preparing prospect material for new members and coordinating mailings.
• Process membership-related work requests for membership-related sales, cancellations, and event registrations.
• Input content and distribute member communications, such as e-newsletters, invites, and eblasts.
• Update content on the company website and digital assets
• Provide training on member portal, tools, and resources.
• Assist with administrative operations, including invoicing, reports, contracts, event execution, supply ordering, and filing.

Member Sales and Retention

• Process new member applications and set up member accounts.
• Assist in the dues invoicing process and account renewals
• Contact members through various means for membership renewal and emphasize its value.
• Gather and communicate member feedback to the membership team.
• Responds to inquiries from members

Member Engagement

• Assist Manager of Communication and Events with event execution, from start to finish
• Assist with meeting/event design, planning, and production, ensuring on-time delivery as directed.
• Occasionally participate in evening and weekend functions; HVCB and Industry.
• Assist in the setting up of in-person and virtual member webinars, events, and meetings.
• Work with Market Insights on pre-event and post-event evaluations and outcome reports.
• Assist with HVCB social media.

Reports

• Prepare financial and member reports that support the daily operations of the organization.
• Queries data from the member database for the membership team and other departments as needed.

Education and/or Experience

• Bachelor's degree preferred or equivalent work experience.
• Minimum 2 years of experience in customer relations or administration.
• Background in hospitality, tourism, or customer service is advantageous.
• Knowledge of Hawaiian history, culture, and language preferred.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Teams, Outlook).

Other Requirements

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional, team-oriented demeanor.

· Excellent customer service and interpersonal communication abilities.

· Attention to detail and report-writing skills.

· Effective presentation and responsiveness to inquiries.

· Proficiency in independently managing multiple projects.

· Competence in clerical and administrative tasks, following instructions, and working collaboratively.

· Adaptability to a fast-paced environment.

· Strong organizational skills, task prioritization, and meeting tight deadlines.

Work Environment

· While performing the duties of this job, the employee works in an air-conditioned office performing light physical work, including reaching, kneeling, lifting up to 25 pounds.

· Prolonged periods sitting at a desk and working on a computer.

Job Type: Full-time

Pay: $18.00 - $25.50 per hour

Expected hours: 37.50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Honolulu, HI 96815 (Required)

Ability to Relocate:

• Honolulu, HI 96815: Relocate before starting work (Required)

Work Location: In person