Membership Associate - Museum coordinates museum membership activities. Manages the members services program, distributes newsletters and other publications, sends renewal notices to expiring members, and maintains membership databases. Being a Membership Associate - Museum promotes membership renewals and marketing efforts. Provides reports to top management on membership statistics and trends. Additionally, Membership Associate - Museum may require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Associate - Museum works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Associate - Museum typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program and marketing objectives.
Enter membership and program registration data into HRIS operating system Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
Suggest procedures or standards to improve efficiency and productivity at the Welcome Center. Ensures established processes for touring and following up with membership inquiries are followed.
Assist with the attainment of membership department strategic plan goals. Provide feedback and offer solutions regarding gaps in service and / or member concerns.
Work continually towards self-development to stay current on customer service, sales, and Leader procedures & practices.
Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills Effectively handle conflict and member complaints, with the support of the center Membership Director Performs all other duties as assigned.
The YMCA Welcomes a Diverse Workforce Equal Opportunity Employer M / F / D / V The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.
Last updated : 2024-06-08