Member Services Supervisor jobs in Colorado

Overview:

As a Supervisor, you will play a vital role in ensuring the efficient and safe provision of wheelchair assistance to passengers at the airport during overnight hours. You will be responsible for leading and supervising a team of employees, coordinating with management and dispatch, and ensuring that all safety protocols are followed.

Key Responsibilities:

Supervision and Direction:

• Plan, schedule, and direct the activities of employees providing wheelchair assistance services during overnight shifts.
• Provide guidance and support to staff, ensuring they understand their responsibilities and perform their duties effectively.
• Conduct regular meetings with team members to communicate expectations, address concerns, and provide feedback.

Coordination and Communication:

• Collaborate with airport management and dispatch to coordinate wheelchair assistance services in alignment with passenger needs and flight schedules.
• Maintain open communication channels with relevant stakeholders, including airline representatives and other airport personnel, to facilitate smooth operations.
• Respond promptly to inquiries and requests for assistance from passengers and staff, demonstrating excellent customer service skills.

Equipment Setup and Safety Compliance:

• Ensure that all necessary equipment for wheelchair assistance, such as wheelchairs and ramps, is set up and ready for use in advance of passenger arrivals.
• Monitor adherence to safety procedures and protocols by staff, emphasizing the importance of proper lifting techniques and the use of personal protective equipment.
• Conduct periodic inspections of equipment to identify any maintenance needs or safety hazards, reporting findings to appropriate personnel.

Qualifications:

• Previous experience in a supervisory or leadership role, preferably in a customer service-oriented environment.
• Ability to plan, organize, and prioritize tasks effectively in a dynamic and fast-paced setting.
• Excellent interpersonal and communication skills, with the ability to interact professionally with diverse individuals, including passengers with special needs.
• Physical fitness to lift a minimum of 50 pounds and engage in activities that require standing or walking for extended periods.
• Familiarity with airport operations and regulations is advantageous.
• Availability to work overnight shifts, weekends, and holidays as required.

Working Conditions:

This position primarily operates in the airport terminal, overseeing wheelchair assistance services during overnight hours.

Requires physical exertion, including lifting, bending, and pushing wheelchairs.

Exposure to varying weather conditions and noise levels may occur.

About Prospect Airport Services:

Prospect Airport Services has over five decades of experience in the airline industry. With over 11,000 motivated associates and cutting edge proprietary technology geared up at full strength every day to meet the challenges of the air transportation industry. We provide superior customer service and top quality experiences while maintaining the highest levels of safety in everything we do. Our employees continually strive for professional excellence with a strong work ethic and integrity.

We are looking for applicants that take pride in their appearance, are responsible for their attendance, and that are comfortable working with passengers in an airport environment. For a number of people this job has served them well as a gateway to opportunities within the airline industry. So whether you're just winding up your career or just winding it down we may be a good fit for your needs. Additionally, Prospect has many opportunities for advancement, both in Denver (DEN) and in the thirty-two other airports we service nationwide.

Prospect Airport Services is an Equal Opportunity Employer.

Job Types: Full-time, Part-time

Pay: From $20.29 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overtime
• Weekends as needed

Application Question(s):

• Have you been convicted of a felony in the last 10 years?
• Are you available to work weekends?
• Are you at least eighteen years of age?

Experience:

• Customer service: 3 years (Required)
• Leadership: 3 years (Required)
• Time management: 3 years (Required)

Work Location: In person