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Member Services Representative, Sr. jobs in Pennsylvania

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Member Services Representative, Sr. jobs

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Business Systems Administrator (Remote)
  • Member Business Financial Services
  • Trevose, PA FULL_TIME
  • Member Business Financial Services, L.L.P. (MBFS), a credit union-owned company, is looking for a Business Systems Administrator (Remote). This position is responsible for assessing information technology systems and overseeing the execution of the Member Business Financial Services, LLC (MBFS) business operation systems on a day-to-day basis. Maintain focus on implementing company projects and meeting with MBFS leadership to plan new initiatives. Test new software versions with the assistance of staff members. Serve as liaison to the company's key software and support vendors.

    Responsibilities Include

    • Provide professional support and user training for end users of personal computers or their associated networks, hardware, software, or peripherals; Manage physical workstations and supporting devices for new and existing staff members.
    • Manage new and existing user setup for internal and existing stakeholders across company systems including but not limited to SFTP, Loan Manager, LaserPro, nCino, MYCUBusinessLoan, and other company systems.
    • Address login and user inquiries for MYCUBusinessLoan system.
    • Evaluate and resolve network connectivity or communications systems issues.
    • Oversee upgrades and testing for new versions of loan support software.
    • Develop and maintain documentation related to systems or workstations.
    • Ensure systems and workstations are compliant with organizational policies and security standards.
    • Create reports and manage reporting process for MBFS systems in consultation with third-party support providers, credit union clients, and MBFS staff members.
    • Serve as liaison for internal staff members and third-party auditors/reviewers in support of audits and SOC reports.
    • Support company management in fully analyzing and utilizing available data in the company's reporting portals.
    • Support data optimization for management.

    Requirements

    • Three to five years of relevant experience supporting software and/or IT systems for lending or financial services.
    • A two-year college degree, or completion of a specialized course of study at a business or trade school, or completion of a specialized and extensive in-house training or apprenticeship program.
    • Experience with loan processing systems.
    • Working knowledge of Laser Pro, PCFS Solutions/Loan Manager and/or nCino (Salesforce) platforms.
    • Advanced level knowledge of personal computer systems including Microsoft Office products.
    • Knowledge of Credit Union products and services a plus.
    • Proven ability to work independently and demonstrate the ability to react to changing needs of the department.
    • Strong decision-making and organizational skills.

    Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.
  • 2 Days Ago
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Employment Opportunities
  • Member Business Financial Services
  • PA, PA FULL_TIME
  • MBFS, a credit union-owned company, is looking for hardworking, knowledgeable individuals to join our team. Our team helps credit unions originate, analyze, and manage commercial loans through a wide ...
  • 29 Days Ago
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Business Systems Administrator
  • Member Business Financial Services
  • PA, PA FULL_TIME
  • Member Business Financial Services, L.L.P. (MBFS), a credit union-owned company, is looking for a Business Systems Administrator (Remote). This position is responsible for assessing information techno...
  • 29 Days Ago
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Overnight Member Services Representative
  • Crunch Fitness
  • Pleasant, PA FULL_TIME
  • The Overnight Member Services Representative (OMSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The OMSR handles all preliminary guest q...
  • Just Posted
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Member Services Representative
  • United FP
  • Mount Pleasant, PA FULL_TIME
  • THE PLANET FITNESS MISSIONWe at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active...
  • Just Posted
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Member Services Representative
  • United FP
  • Irwin, PA FULL_TIME
  • THE PLANET FITNESS MISSIONWe at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active...
  • 1 Day Ago
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Member Services Representative, Sr. jobs at Popular Companies

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Member Services Rep
  • Fitness Holdings North East LLC
  • Paramus, NJ
  • Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting ap...
  • 6/2/2024 12:00:00 AM
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MEMBER SERVICES REP
  • Ephraim McDowell Regional Medical Center
  • Danville, KY
  • Job Summary Under the general direction of the Director, the Member Services Representative functions as clerical suppor...
  • 6/2/2024 12:00:00 AM
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Member Services Representative
  • Anytime Fitness
  • Loudon, TN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 6/1/2024 12:00:00 AM
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Member Services Representative
  • Anytime Fitness
  • Sweetwater, TN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 6/1/2024 12:00:00 AM
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Member Service Rep
  • Access Federal Credit Union
  • Oneida, NY
  • Job Description Job Description Position Description: Member Service Representative (MSR) Location: Oneida Job Type: Ful...
  • 6/1/2024 12:00:00 AM
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MEMBER SERVICE REP
  • Crunch Fitness
  • Chula Vista, CA
  • Benefits: Opportunity for advancement Training & development Wellness resources Member Service Representative - lively e...
  • 5/31/2024 12:00:00 AM
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Member Services Representative
  • Anytime Fitness
  • Avon, IN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 5/31/2024 12:00:00 AM
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Member Service Representative
  • Dinjob
  • Oklahoma City, OK
  • Tinker Federal Credit Union has an immediate opening for a Member Service Representative/Teller. The primary responsibil...
  • 5/31/2024 12:00:00 AM
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About Pennsylvania

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$47,550 to $59,501

Most Popular Cities in Pennsylvania for Member Services Representative, Sr. Jobs

What does a Member Services Representative, Sr. do?

Member Services Representative, Sr. in Alamogordo, NM
In the role of Member Service Representative you will wear many hats and your talents will be crucial in the following areas.
January 05, 2020
Member Services Representative, Sr. in Wilmington, DE
Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.Builds relationships with members; helps members connect with each other and the Y.Handles and resolves membership concerns Able to effectively and safely evacuate persons from the facility if neededEnsures Y building and property is secure during shift Replaces soap, paper towels, and other supplies in the facility as needed; inventory control as required.
February 12, 2020
Member Services Representative, Sr. in Oakland, CA
Improving Members' experiences is at the heart of every Community position.
December 08, 2019