Member Services Representative, Sr. jobs in Massachusetts
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative
- Core Development & Management
-
Leominster, MA
PART_TIME
-
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties And Responsibilities- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
All staff will also receive a free Black Card membership after 90 days of employment
As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. - 2 Days Ago
Member Services Representative
- Office of the State Treasurer and Receiver General
-
Boston, MA
FULL_TIME
- Office of the Massachusetts State Treasurer and Receiver General (“Treasury”) Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for th...
- 3 Days Ago
Member Services Representative
- Core Development & Management
-
Reading, MA
PART_TIME
- Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
- 3 Days Ago
Member Services Representative
- Core Development & Management
-
Franklin, MA
PART_TIME
- Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
- 4 Days Ago
Member Services Representative
- Planet Fitness
-
Boston, MA
FULL_TIME
- In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*Job Summary...
- 5 Days Ago
Member Services Representative
- Core Development & Management
-
Shrewsbury, MA
PART_TIME
- Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
- 5 Days Ago
Member Services Representative, Sr. jobs at Popular Companies
MEMBER SERVICE REP
- Crunch Fitness
-
Chula Vista, CA
- Benefits: Opportunity for advancement Training & development Wellness resources Member Service Representative - lively e...
- 6/10/2024 12:00:00 AM
Member Service Rep
- Saratoga Regional YMCA
-
Greenwich, NY
- Job Type Part-time Description Part-time opportunity! Must be available evenings & weekends $16.69/hour POSITION SUMMARY...
- 6/10/2024 12:00:00 AM
Member Services Representative
- Anytime Fitness
-
Ellettsville, IN
- The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
- 6/9/2024 12:00:00 AM
MEMBER SERVICE REP
- Crunch Fitness
-
San Diego, CA
- Benefits: Opportunity for advancement Training & development Wellness resources Member Service Representative - lively e...
- 6/6/2024 12:00:00 AM
MEMBER SERVICE REP
- Crunch - SIR Fitness LLC.
-
Anaheim, CA
- Member Service Representative - lively environment, versatile assignments, competitive atmosphere Would you like to work...
- 6/6/2024 12:00:00 AM
MEMBER SERVICE REP
- Crunch - SIR Fitness LLC.
-
Vista, CA
- Benefits: Opportunity for advancement Training & development Wellness resources Member Service Representative - lively e...
- 6/6/2024 12:00:00 AM
Member Services Representative
- Anytime Fitness
-
Sweetwater, TN
- The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
- 6/6/2024 12:00:00 AM
Member Services Representative
- Anytime Fitness
-
Loudon, TN
- The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
- 6/6/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$51,958 to $65,012
Most Popular Cities in Massachusetts for Member Services Representative, Sr. Jobs
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Alamogordo, NM
In the role of Member Service Representative you will wear many hats and your talents will be crucial in the following areas.
January 05, 2020
Member Services Representative, Sr. in Wilmington, DE
Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.Builds relationships with members; helps members connect with each other and the Y.Handles and resolves membership concerns Able to effectively and safely evacuate persons from the facility if neededEnsures Y building and property is secure during shift Replaces soap, paper towels, and other supplies in the facility as needed; inventory control as required.
February 12, 2020
Member Services Representative, Sr. in Oakland, CA
Improving Members' experiences is at the heart of every Community position.
December 08, 2019