Member Services Representative jobs in North Carolina

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Director, Patient Access Services
  • ECU Health Phys Team Member
  • Greenville, NC FULL_TIME
  • ECU Health

    About ECU Health

    ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

    The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children's Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

    Position Summary

    Responsibility, accountability and decision-making authority for facilitating the implementation of systems, programs and strategic initiatives that advance Patient Access Services capability for designated ECU Health hospital or ECU Health Medical Group's (ECUHMG) ambulatory clinics that are aligned with ECU Health's access system across the continuum, mission, and strategic objectives. Provides input for the function goals and strategies. Develops and aligns strategies, initiatives, supporting infrastructure, and budgets that enable function to achieve results that align with established goals to create and sustain operational excellence. Communicates department objectives to staff to ensure understanding of goals and their alignment. Oversees department initiatives and operations, including staff, budget, and vendor management. Measures effectiveness and take steps to ensure continuous improvement of department performance. Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans. Ensures that policies, procedures and practices are followed to support a safety culture, evidence based care, high reliability, performance improvement and transparency. Accountable for a positive organizational culture in decision making and performance management to influence work attitudes and enhance job satisfaction. Member of entity management teams and functions as a key liaison between the leadership teams, staff and physician partners of the health care facility and programs.

    Minimum Requirements

    Requirements

    • Bachelor's Degree or higher
    • Five to seven years related experience

    Preferred Requirements

    Master's Degree

    Other Information

    General Statement

    It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

    Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

    We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

    Contact Information

    For additional information, please contact:

    Tara Gray, Talent Acquisition Manager

    ECU Health Talent Acquisition

    Email: Tara.Gray@ecuhealth.org

  • 2 Months Ago

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Patient Access Representative - Women's Care Edenton
  • ECU Health Phys Team Member
  • Greenville, NC FULL_TIME
  • ECU Health About ECU Health Physicians ECU Health Physicians is multi-specialty group with over 600 providers in more than 140 primary and specialty clinics across more than 110 locations in eastern N...
  • 1 Day Ago

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Member Services Representative
  • Planet Fitness
  • Durham, NC PART_TIME
  • Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead Department: Operations Purpose: Help promote our Judgement Free Zone, by rep...
  • 1 Day Ago

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Member Services Representative Overnight
  • Planet Fitness
  • Bern, NC FULL_TIME
  • Benefits:401(k)Health insurancePaid time offGrow with us!We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 lo...
  • 2 Days Ago

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Member Services Representative
  • ZEALANDIA HOLDING COMPANY
  • Asheville, NC OTHER
  • Job Details Job Location: Resort Travel and Exchange, Inc. - Asheville, NC Position Type: Full Time Salary Range: Undisclosed DescriptionResort Travel Exchange, Inc., based in beautiful Asheville NC, ...
  • 3 Days Ago

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Member Services Representative
  • Resort Travel & Xchange Inc
  • Asheville, NC FULL_TIME
  • Resort Travel Exchange, Inc., based in beautiful Asheville NC, is now hiring for full time Member Services Representative! We are looking for reliability, an eagerness to succeed, and a willingness to...
  • 3 Days Ago

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Member Services Representative
  • Capitol Dental Care
  • Salem, OR
  • Member Service Representatives wear countless hats. As the gatekeeper of the dental offices, their hospitable and engagi...
  • 6/11/2024 12:00:00 AM

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Member Services Representative
  • Anytime Fitness
  • Sweetwater, TN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 6/11/2024 12:00:00 AM

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Member Services Representative
  • Anytime Fitness
  • Loudon, TN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 6/11/2024 12:00:00 AM

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Member Service Representative
  • Xponential Fitness
  • Bellaire, TX
  • Row House is a boutique fitness concept that strives to give people of all different fitness levels an efficient, high-c...
  • 6/11/2024 12:00:00 AM

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Member Services Representative
  • Crunch Fitness
  • Caldwell, ID
  • Reports to: ManagerRequirements: Fluent in English Proficient reading and writing skills Computer SkillsSpecial Skills: ...
  • 6/11/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Oceanside, CA
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 6/11/2024 12:00:00 AM

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Member Service Representative
  • Trupartner Credit Union
  • Cincinnati, OH
  • * Cincinnati, OH, USA * 17.00 * Full Time *PTO, VTO (volunteer time off), student loan assistance, loan discounts, 9 pai...
  • 6/10/2024 12:00:00 AM

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Member Services Representative
  • Anytime Fitness
  • Ellettsville, IN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 6/9/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$34,425 to $41,780