Member Services Manager jobs in Colorado
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Member Services Manager jobs
Producing Branch Manager - Denver, Colorado
- Northrim Bank, Member FDIC
-
Fort Collins, CO
FULL_TIME
-
We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.
Employee Benefits- Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
- Paid Time Off to include select paid holidays
- Retirement Benefits with generous 401K match
Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!
Position Summary
The Producing Branch Manager leads and manages a dynamic team of Mortgage Originators, developing new business relationships and expanding existing clients for the cultivation of mortgage loan production. Responsible for assigning sales objectives for the mortgage originators, suggesting sales production goals, and accomplishing those on an annual basis.
Additionally, the Producing Branch Manager solicits and develops a wide variety of residential mortgage loans. Spends an amount of time on outside sales activities, and maintains good sales relationships with realtors and other mortgage referral sources.
The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties.
Essential Duties And Responsibilities- Direct the management of the mortgage loan originators. Assure that policies and procedures are implemented and maintained to optimize the potential for the achievement of goals and objectives in volume, revenues, loan quality and charge-offs.
- Receive and screen loan applications. Receive authorization to run applicant credit as well as review income/asset information, notify those applicants that are not qualified within the proper timeframe.
- Conduct the loan interview and secure the customer information necessary to initiate a loan transaction. Provide loan information and service to customers, realtors, and others as needed.
- Ensure that all mortgage loans are originated to investor guidelines and industry standards.
- Identify opportunities to improve products, processes, and service to achieve short-term and long-term strategic and tactical goals.
- Coordinate training and leading monthly loan originator meetings
- Assign, direct, coordinate, and review work of staff. Recommend branch goals, personnel performance expectations, and appropriate staffing levels. Create a culture of success within the branch.
- Assist in developing marketing strategies and campaigns for the various mortgage loan products and services.
- Cultivate branch awareness of mortgage products and services through frequent interaction with staff.
- Support and advise management of internal and external products and regulations, as well as stay abreast of industry trends, best practices, and competitive information.
- Implement and/or manage marketing service agreements (MSA).
- Review customer surveys and report the responses to the appropriate parties.
- Cultivate a culture of compliance and ethics.
- Follow applicable state & federal laws and regulations.
- Comply with company, FNMA, FHLMC, FHA, VA and industry standard rules and guidelines.
- Other duties as assigned.
- Carry out supervisory responsibilities in accordance with the company policies and applicable laws. Responsibilities include scheduling hours, interviewing and training employees; planning, assigning, and directing work; conduct performance evaluation; working with HR to address work related issues.
Education- Bachelor’s degree in Business, Finance, or other related field. Four years of related work experience may be substituted for the education requirement.
- Six years of mortgage industry sales/management experience.
- Related military education/experience may be used as a substitute for education or work experience.
- Registration and annual certification with the National Mortgage Loan Licensing Registry required.
- Exceptional communicator with the talent to easily identify issues, problems or concerns and mentor staff to self-discover resolutions and solutions.
- Ability to effectively present information and respond to questions.
- Excellent organizational skills and attention to detail.
- Strong understanding of mortgage products and guidelines.
- High level of analytical skill to assess and evaluate various aspects of operations, coordinate daily tasks, and independently determine solutions to complex problems.
- Exhibit sound and accurate judgement. Support and explains reasoning for decisions, and include appropriate people in decision-making process.
- Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Proficient knowledge of MS Office Suite, including Word, Excel, PowerPoint, and Outlook. Ability to operate standard office equipment such as PC, printer, fax/copier, and telephone.
- The noise level in the work environment is usually moderate.
- Work is performed in a professional office environment.
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
FLSA: Exempt
GRADE: 20
Expected starting salary $20,000-$30,000 in addition to commissions earned
Anticipated Position Close Date: 05/06/2024
WORKER CATEGORY: Full-Time
Northrim Bank/Residential Mortgage, LLC is an equal opportunity and affirmative action employer. Northrim Bank/RML does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law. - 11 Days Ago
Producing Branch Manager - Colorado Springs, Colorado
- Northrim Bank, Member FDIC
-
Fort Collins, CO
FULL_TIME
- We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.Employee BenefitsMedical, Dental and Vision in...
- 11 Days Ago
Account Manager, Season Ticket Member Services
- Denver Broncos Football Club
-
Denver, CO
FULL_TIME
- Stadium Management Company and its staff are dedicated to being champions in all that we do - whether on the field, in the community, or at the workplace. We are looking for employees who are passiona...
- 2 Days Ago
Account Manager, Season Ticket Member Services
- Denver Broncos, Stadium Management Company
-
Denver, CO
FULL_TIME
- We are excited to hire an Account Manager, Season Ticket Member Services! The primary responsibility of this position is to interact with season ticket holders of the Denver Broncos via phone, email, ...
- 4 Days Ago
Member Services Coordinator/Account Manager - P&C Insurance
- Truist Bank
-
Denver, CO
FULL_TIME
- Language Fluency: English (Required)Work Shift:1st shift (United States of America)Job Grade:H04Please review the following job description:Work remotely in the Denver area alongside a team of four ba...
- Just Posted
Field Services Manager
- Associa - Colorado Association Services
-
Lakewood, CO
FULL_TIME
- With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000 team members lead the industry with unriva...
- 2 Days Ago
Member Services Manager jobs at Popular Companies
Membership Manager
- Onelife Fitness
-
Sterling, VA
- Summary Objective: The Membership Manager is responsible for retaining current members and producing consistent monthly ...
- 6/10/2024 12:00:00 AM
Membership Manager
- Chicago Association of REALTORS®
-
Chicago, IL
- Summary: Under the direction of the Vice President of Membership & Professional Standards (VP) and in accordance with th...
- 6/10/2024 12:00:00 AM
Membership Manager
- Onelife Fitness, LLC
-
Sterling, VA
- The Membership Manager is responsible for retaining current members and producing consistent monthly sales of new member...
- 6/10/2024 12:00:00 AM
Member Services Manager
- Landing
-
Myrtle Beach, SC
- About the Role: We are hiring a Member Services Manager to join us at Landing! In this role, you will join our Field Ope...
- 6/9/2024 12:00:00 AM
Member Services Manager
- Crunch Fitness
-
Hattiesburg, MS
- Benefits: Bonus based on performance Competitive salary Employee discounts Health insurance Opportunity for advancement ...
- 6/9/2024 12:00:00 AM
Membership Manager
- Interior Design Society
-
High Point, NC
- Description The Membership Manager oversees membership operations and serves as the primary representative of the IDS Me...
- 6/9/2024 12:00:00 AM
Member Service Manager
- Nusenda
-
Albuquerque, NM
- ** Member Service Manager** **Job Category****:** Nusenda **Requisition Number****:** MEMBE003414 Showing 1 location **J...
- 6/8/2024 12:00:00 AM
Assistant Member Service Manager
- Spectra Credit Union
-
Alexandria, VA
- Job Description Job Description Job Title- Assistant Member Service Manager Company- Spectra Credit Union Location-Alexa...
- 6/7/2024 12:00:00 AM
About Colorado
Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census.
The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$88,385 to $117,904
Most Popular Cities in Colorado for Member Services Manager Jobs
What does a Member Services Manager do?
Member Services Manager in Springfield, IL
TMPA offers all members and their spouses a free will.
January 17, 2020
Member Services Manager in Modesto, CA
If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager. If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.
January 25, 2020
Member Services Manager in Green Bay, WI
Nassau Financial Federal Credit Union is pleased to announce that Stuart Hochman has joined the Credit Union as our new Member Services Manager.
December 19, 2019