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Member Services Director jobs in South Carolina

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Member Services Director jobs

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Assistant Director - Development & Member Services
  • IPTAY
  • Clemson, SC FULL_TIME
  • About The IPTAY Organization

    IPTAY (originally – I Pay Ten A Year), which was founded in 1934, is now one of the of the most successful college athletics fundraising organizations in the country, supporting both Clemson Athletics and the greater university community. IPTAY supports student-athletes and non-athletes alike and provides substantial funding for programs and facilities that help Clemson Athletics build championship-level programs. As part of IPTAY, you are a valued member of the organization, helping student-athletes be top competitors both on the field and in the classroom.

    IPTAY is supported through the annual fund, major gifts, and planned giving. Each is vital to the success of IPTAY in its support of Clemson Athletics and the Clemson University enterprise.

    IPTAY Mission Statement

    IPTAY provides financial resources to support the academic, athletic, and personal development of Clemson University student-athletes and the competitive success of Clemson Athletics.

    Job Summary

    The Assistant Director of Development and Member Services will report directly to the Director of Development and Member Services. This position will be responsible for generating revenue for IPTAY while also providing unparalleled customer service and stewardship to all IPTAY members. The assistant director will be expected to meet revenue and productivity goals on a regular basis by completing all assigned duties. This position will interact regularly with internal and athletics staff, university colleagues, and organizational constituents on a regular basis and may oversee full-time staff, contractors, student employees, and/or graduate assistants.

    Job Duties

    Renewing and Generating IPTAY and Clemson Athletics Revenue | 40%

    • Solicit IPTAY donations and sell new football season tickets including premium seating.
    • Generate new IPTAY revenue through face-to-face meetings, game day visits, phone calls, and emails.
    • Assist with all IPTAY donation renewal campaigns as well as season ticket renewal campaigns.
    • Provide information regarding donations, parking, and ticketing to new and existing IPTAY members.
    • Identify and cultivate new donation and football season ticket sales opportunities through referrals and other lead generation sources.
    • Utilize ticketing and donation software to process all donations and sales.

    Serve as a Customer Service Base for IPTAY | 40%

    • Build and maintain relationships with IPTAY donors through face-to-face meetings, game day visits, phone calls, emails, and other technologies as required.
    • Focus on maximizing existing relationships and potential upgrades of IPTAY giving levels for current members.
    • Increase IPTAY annual fund membership by soliciting new donations to the fund.
    • Respond to inbound donor service inquiries in a prompt and professional manner.
    • Maintain all donor and prospect records, including calls and meetings, within Salesforce CRM to ensure accurate and up-to-date files at all times.
    • Work IPTAY and Clemson Athletic events including home games and special events as needed, which may include evenings, weekends, and holidays.

    Assist with Collections of IPTAY Seat Equity, Annual Pledges, and Capital Gifts | 10%

    • Utilize assigned leads to collect unpaid IPTAY seat equity, annual pledges, and capital gifts.

    Administrative | 10%

    • Manage use of resources including funding, personnel, facilities, and time.
    • Attend weekly staff meetings and assigned working group meetings.
    • Assist with administrative functions within the IPTAY office.
    • Adhere to all department-wide management controls.
    • Serve on athletics, university and advisory committees as assigned.
    • Participate in professional development opportunities and mandatory training programs.
    • Ensure all operations follow Clemson University, IPTAY, NCAA and conference regulations.

    Other | 5%

    • Perform other duties as assigned.

    Qualifications

    Minimum Education: The minimum education required to perform the primary role of this position.

    • Bachelors Degree

    Minimum Experience: The minimum years of applicable and relevant work experience that would be necessary to effectively perform the position.

    • 1-3 years in intercollegiate and/or professional athletics, specifically in the development, sales, or customer service setting.

    Equipment Utilized: Equipment with which the incumbent must be familiar or will be required to operate or use.

    • Microsoft Office, SalesForce CRM, Ticketmaster Archtics.

    QUALITIES/CHARACTERISTICS

    Technical & Leadership Experience

    • Applicable technical experience and past performance in areas outlined in this job description.
    • Experience in administrative leadership, decision-making, management, and supervision.
    • Job versatility

    Good Judgement

    • Demonstrate good judgment and the ability to respond quickly and deal successfully under pressure and in a very open and public environment.

    Manages Self

    • Strong work ethic.
    • Self-starter with ability to analyze situations and address with a solutions-based approach.
    • Works with minimal supervision and manages own time effectively.

    Teamwork

    • Works effectively and cooperatively with others to achieve organizational goals.
    • Ability to initiate, build, and maintain relationships.
    • Willingness to learn and contribute.

    Communication

    • Effectively shares/disseminates information; listens to others and incorporates/integrates information. Uses oral, written and interpersonal communication skills to achieve role objectives.

    Customer Service Focus

    • Effectively and efficiently meets the needs of IPTAY donors; delivers high quality service and makes customer service a priority by seeking ways to improve service through innovation.

    Additional Information

    Physical Requirements:

    • Ability to remain at workstation for long periods of time.
    • Move, transport, raise or lower items of 10lbs. or less.

    Work Schedule

    • Standard Hours: 40 per week
    • Includes (as applicable): Event Days

    Office Location:

    McCarter Family IPTAY Center

    1 Avenue of Champions

    Clemson, SC 29634

    IPTAY is an Equal Employment Opportunity employer. We make every effort to provide fair and equal treatment on the basis of merit in all our employment decisions, including but not limited to decisions concerning hiring, retention, promotions, working conditions, compensation, benefits, training, and all other privileges, terms, and conditions of employment. We pledge to treat all employees fairly without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, national origin, age, disability, genetics, military or veteran status, or any other characteristic protected by applicable law. Any applicant with a disability may contact IPTAY at 864-656-0314 or IPTAYHR@clemson.edu to request an accommodation related to the application process.
  • 1 Day Ago
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Director of Dietary Services
  • HMR Veterans Services, Inc.
  • Walterboro, SC FULL_TIME
  • Come Work With America’s Heroes Where it is Our Honor to “Serve Those Who Served!”New Wages with Higher Pay and Generous Benefit Package!***401(k) matchingMedical, Dental, and Vision Insurance (Health...
  • 2 Days Ago
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Director Emergency Services
  • Texas Nursing Services
  • Myrtle, SC FULL_TIME
  • Director of Emergency Services – Myrtle Beach, SC 29572Salary: $95,180 - $152,276Bonus Incentives: 15-22.5% potentialSign-On Bonus: Up to $10,000Relocation: Up to $10K for qualified candidatesPosition...
  • 9 Days Ago
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Director Of Emergency Services
  • Texas Nursing Services
  • Charleston, SC FULL_TIME
  • Director Emergency Services📍 Charleston, SC💰 Annualized Compensation: $100,000 - $150,000Benefits:🏥 Part of a renowned healthcare network.🩺 Award-winning Heart Center and Robotic Surgery Institute...
  • 15 Days Ago
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Member Services Coordinator
  • Cliffs Club Services, LLC
  • Six Mile, SC FULL_TIME
  • MEMBER SERVICES COORDINATOR From cascading mountains to crystal lakes, warm summer days and cool winter nights, the beautiful scenery welcomes you to the Carolinas. The Cliffs is comprised of seven lu...
  • 18 Days Ago
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Opening Wendy's Crew Member
  • Wendy's Crew Member
  • North Augusta, SC FULL_TIME,PART_TIME
  • Our Wendy's Crew Members strive to meet Wendy's highest standards for quality, courtesy, and speed of service. We are acquiring for a energetic morning person willing to open the store at 5:30 and wor...
  • 18 Days Ago
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Member Services Director jobs at Popular Companies

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Team Member Service Director
  • Navion Senior Living
  • Lenoir, NC
  • The Team Member Services Director assists in the direction of residence operations. Lead and motivate employees in provi...
  • 6/10/2024 12:00:00 AM
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Member Services Assistant Director
  • JCCs of North America
  • Columbus, OH
  • Are you passionate about helping out your community? Do you consider yourself a "people person" with plenty of customer ...
  • 6/9/2024 12:00:00 AM
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Director of Intake
  • Haven Behavioral Healthcare
  • ALBUQUERQUE, NM
  • Director of Intake - Inpatient Behavioral Healthcare Haven Behavioral Hospital of Albuquerque is a 48-bed licensed, acut...
  • 6/9/2024 12:00:00 AM
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Associate Director/Director
  • BioPhase
  • San Diego, CA
  • We seek an enthusiastic and highly motivated DMPK Lead to join our seasoned drug discovery and early development team. Y...
  • 6/8/2024 12:00:00 AM
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Photo Director/Associate Photo Director
  • Aquent
  • Milwaukee, WI
  • FANTASTIC PHOTO DIRECTOR OPPORTUNITY RELOCATION Assistance Provided if Needed Our client, a leading provider of shipping...
  • 6/7/2024 12:00:00 AM
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Afternoon Assistant Teacher/After Care Program Supervisor
  • Nebraska Department of Education
  • Lincoln, NE
  • Montessori School for Young Children Afternoon Assistant Teacher/After Care Program Supervisor Preferred Qualifications ...
  • 6/6/2024 12:00:00 AM
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Executive Director
  • Sunrise Senior Living
  • Webster Groves, MO
  • Overview Additional compensation available through bonus. "Sunrise is the best place that I've ever worked, simply becau...
  • 5/30/2024 12:00:00 AM
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Director of Rehab
  • Tender Touch Rehab Services, LLC
  • Brooksville, FL
  • Overview: Must be a licensed and or a registered therapist to be considered. ** EXCLUSIVE NEW JOB OPPORTUNITY!!** ***Hig...
  • 5/20/2024 12:00:00 AM
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About South Carolina

South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River. South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868. South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$125,713 to $172,352

Most Popular Cities in South Carolina for Member Services Director Jobs

What does a Member Services Director do?

Member Services Director in Cedar Rapids, IA
The Director develops and maintains departmental budgets, supervises all members of the academic advising staff, and assesses and maintains efficient and effective operating procedures, including ensuring appropriate use of technology, ongoing staff training, and the delivery of optimal services to all students.
January 03, 2020
Member Services Director in Fresno, CA
Prity Lad takes us on a tour of Freemasons’ Hall and reveals UGLE’s forward-thinking support programme for current and future members.
December 01, 2019
Member Services Director in Knoxville, TN
It works well, as there is a need for cooperation internally and communication externally to look after our members’ interests.’.
December 31, 2019