Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
The Director has 24 hour clinical and management responsibility for the Emergency Department. The director will utilize theoretical, experiential, and general knowledge of Emergency Services patient population. You will be responsible for the performance improvement program, the competency-based orientation program, and the professional development plan for staff and self.
As the RWHS Director of Emergency Services:
You may be a great fit if:
If this sounds like an opportunity that you would be interested in, we look forward to connecting with you!