Member Services Director jobs in Hawaii
Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Member Services Director jobs
Director Maternal Child Services
- Health eCareers
-
Honolulu, HI
FULL_TIME
-
Job Summary
The position assumes responsibility for developing strategy, leading operations and partnering with physician leaders and other key stakeholders. This position serves as a key member of the leadership team and will participate in strategy, goal setting and is responsible for overall operational effectiveness of the areas of responsibility. In addition, this role will participate in a Maternal/Child Health service line approach to population health and disease management in collaboration with physician leader(s) and administration.
Essential Responsibilities
DRIVE DEVELOPMENT OF HOSPITAL PERFORMANCE- Operate as a key member of the hospital leadership team, developing and implementing strategy to deliver optimal nursing care.
- Directs and ensures continuous quality and safety of staff and patients and improvement of all clinical practices, services and operations by managing the design and implementation of systems, processes and methods to evaluate and improve safe patient care across the continuum.
- Be a thought partner to the VP, CNE to drive organizational performance
- Build focus on analytics to enable the Region to monitor and sustain excellence in performance as well as identify continuous improvement opportunities.
- Ensure that current reporting systems and oversight processes monitor and identify relevant performance issues in a timely manner.
- This includes both financial and key operating reporting systems and metrics that update the regions operating plan.
- Partner with other operations and regional departments to develop short- and long-term financial and operational plans, as well as appropriate metrics required to strengthen the performance of the organization.
- Continue supporting existing intra-entity, multi-disciplinary initiatives as well as shape and launch new initiatives that will position the organization to improve performance.
- Directs and manages the delivery of nursing services and safe patients care standards which are integrated with business plans to meet or exceed quality, service, clinical and utilization standards while remaining cost effective.
- Ensures that services meet members, physician and internal client needs in a changing, competitive health care market.
- Plans, develops and/or directs the implementation of service area initiatives within the service line.
- Shares best practices and standards.
- Maintains an ongoing state of regulatory readiness
- Manages and resolves human resource, labor relations, employee and department safety and risk management issues.
- Responsible for maintaining a management team with the education, experience and skills to lead their respective areas of responsibility in an effective manner.
- Participates in the Performance Management process including hiring, discipline and termination as required.
- Directs budget management and resource allocation
- Manages financial performance and identifies and implements strategies to reduce cost and improve quality and safety of care and service.
- Work collaboratively with the clinical support and ancillary departments and leadership that support daily functions in the acute care hospital
- Build strong, collaborative partnerships with all staff, as well as physicians, contractors, Regional staff, and affiliated partners
- Models and reinforces ethical behavior in self and others in accordance with the KP Principles of Responsibility, adheres to organizational policies and guidelines, supports compliance initiatives, maintains confidences, admits mistakes, conducts business with honesty, shows consistency in words and actions, and follows through on commitments. Fulfills the fiduciary responsibility to always act in the best interest of KP.
- All leaders are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
Basic Qualifications:- Minimum eight (8) years of related nursing experience.
- Minimum three (3) years of managerial experience in Maternal Child Services areas of a major Medical Center or related area.
- Masters degree in nursing, public health, or business administration OR RN license with six (6) years of nursing management experience.
- Certified in Executive Nursing Practice within 36 months of hire OR Nurse Executive Board Certificate within 36 months of hire OR Nurse Executive Advanced Certificate within 36 months of hire
- Registered Nurse License (Hawaii) required at hire
- Basic Life Support from American Heart Association
- Demonstrated knowledge of and skill in decision making conflict resolution, change management, influence, oral communication, written communication, problem solving, quality management and team building.
- Demonstrated knowledge of operations and healthcare management, Nurse Practice Act, TJC and other local, state, and federal regulations.
- Must be able to work in a Labor/Management Partnership environment.
- Demonstrated knowledge of and skill in word processing and spreadsheet PC applications.
- Knowledge of Kaiser organization or HMO.
- 4 Days Ago
Director Technology Support Services
- Rehabilitation Hospital of the Pacific
-
Honolulu, HI
FULL_TIME
- Company Description Rehabilitation Hospital of the Pacific (REHAB) is a premier acute-care rehabilitation hospital located in Honolulu, HI. Since 1975, REHAB has been dedicated to providing high-quali...
- 4 Days Ago
Assistant Director of Housekeeping Services
- Marriott International
-
Wailea, HI
FULL_TIME
- Additional Information AAA Hotel ClassificationJob Number 24082428Job Category Housekeeping & LaundryLocation Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United Stat...
- 5 Days Ago
Director Perioperative Services
- Health eCareers
-
Wailuku, HI
FULL_TIME
- Job SummaryProvides strategic, administrative and financial accountability for planning, directing, staffing, coordinating, and controlling functions and activities in the perioperative service areas....
- 9 Days Ago
Director of Front Services
- OUTRIGGER Hospitality Group
-
Lihue, HI
FULL_TIME
- It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description:Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we loo...
- 10 Days Ago
Associate Director of Pharmacy Services
- Hawaii Island United Way
-
Hilo, HI
FULL_TIME
- I. Position Function SummaryUnder the general direction of the Director of Pharmacy Services, the Associate Director of Pharmacy Services has responsibility for assisting with the administration and m...
- 11 Days Ago
Member Services Director jobs at Popular Companies
Afternoon Assistant Teacher/After Care Program Supervisor
- Nebraska Department of Education
-
Lincoln, NE
- Montessori School for Young Children Afternoon Assistant Teacher/After Care Program Supervisor Preferred Qualifications ...
- 6/11/2024 12:00:00 AM
Team Member Service Director
- Navion Senior Living
-
Lenoir, NC
- The Team Member Services Director assists in the direction of residence operations. Lead and motivate employees in provi...
- 6/10/2024 12:00:00 AM
Member Services Assistant Director
- JCCs of North America
-
Columbus, OH
- Are you passionate about helping out your community? Do you consider yourself a "people person" with plenty of customer ...
- 6/9/2024 12:00:00 AM
Director
- PRIDE Health
-
Portland, OR
- profession: Director specialty: Rehab clientName: Reliant Rehabilitation - Glisan Care Center city: Portland state: OR s...
- 6/9/2024 12:00:00 AM
Director
- Cyfle
-
Columbus, OH
- About the job Director Salary: $ 156,500.00 We have partnered with a civil engineering firm in the Columbus, OH to provi...
- 6/9/2024 12:00:00 AM
Associate Director/Director
- BioPhase
-
San Diego, CA
- We seek an enthusiastic and highly motivated DMPK Lead to join our seasoned drug discovery and early development team. Y...
- 6/8/2024 12:00:00 AM
Director
- Bridgestone Academy
-
Powder Springs, GA
- Job Description Job Description Previous experience as an Assistant Director in Childcare Must be familiar with BFTS rul...
- 6/8/2024 12:00:00 AM
Photo Director/Associate Photo Director
- Aquent
-
Milwaukee, WI
- FANTASTIC PHOTO DIRECTOR OPPORTUNITY RELOCATION Assistance Provided if Needed Our client, a leading provider of shipping...
- 6/7/2024 12:00:00 AM
About Hawaii
Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean.
The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$139,163 to $190,792
Most Popular Cities in Hawaii for Member Services Director Jobs
What does a Member Services Director do?
Member Services Director in Cedar Rapids, IA
The Director develops and maintains departmental budgets, supervises all members of the academic advising staff, and assesses and maintains efficient and effective operating procedures, including ensuring appropriate use of technology, ongoing staff training, and the delivery of optimal services to all students.
January 03, 2020
Member Services Director in Fresno, CA
Prity Lad takes us on a tour of Freemasons’ Hall and reveals UGLE’s forward-thinking support programme for current and future members.
December 01, 2019
Member Services Director in Knoxville, TN
It works well, as there is a need for cooperation internally and communication externally to look after our members’ interests.’.
December 31, 2019