Member Services Director jobs in Alaska

About us

We are professional and agile.

Our work environment includes:

• Modern office setting
• Food provided

To manage the membership sales and retention efforts and affinity programs while achieving or exceeding annual goals for membership growth and membership dues income.

Roles and Responsibilities

Designs and implements effective membership marketing strategies that promote the services and value of the association to both active and prospective members.

Manages all member affinity programs to ensure they are providing value to members and a positive impact on membership growth and retention.

Manages communication with affinity vendors, including timely database uploads and maintaining current marketing materials for distribution to members.

Implements proper procedures and controls to reflect accurate membership database information, such as, active/inactive member status, billing, member contact information, and buyers’ guide information.

Establishes annual sales and recruitment goals for the association and reports on a timely basis the activity and progress of such goals to staff, management and Board of Directors.

Responsible for developing and implementing various programs and sales campaigns directed towards achieving monthly and annual financial goals.

Event Management / annual Golf Tournament / Star’s of the Industry Event / Events specific for introducing potential new members to the organization (evening social / allied member events to introduce allied members to hotel management) Raffle sales for fund raising needs.

Successfully manages member inquiries, questions, and requests in a timely manner.

Responsible for implementing and monitoring association policies and procedures.

Assists developing new membership leads.

Develops and participates in chapter programs that focus on driving membership growth, retention and value, promoting the association to non-members, and building relationships with operators.

Communicates on a regular basis with the Membership Committee to gain insight as to how well the association is meeting the needs of the membership.

Provides support to the Chairman of the Membership Committee as required.

Assists the Board of Directors in identifying volunteer leadership potential within the general membership.

Provides support to other departments within the organization as required.

Completes other tasks and assignments related to membership marketing and services as may from time-to-time be required.

Travels throughout the State to attend meetings, conduct sales calls, attend industry events and as may otherwise be required for purposes of membership solicitation and retention.

Qualifications

Extensive industry experience in foodservice and lodging a plus
Experience in developing sales and marketing strategies

Experience with developing and managing affinity benefit vendor programs

Experience working with volunteer board of directors

Proficient and confident with public speaking

Proficient with database software and Microsoft Office applications

Good written and verbal communication skills

Good working knowledge of Social Media

Management and Leadership

Able to be effective as both a team leader and a team member, getting people to work together for their mutual success.

Dedicated to having every employee determine member needs and the best way to satisfy them; making each member feel important.

Coordinates and supervises all membership recruitment activities of the Membership department.

Personal Attributes

To effectively and successfully fulfill his or her roles and responsibilities as Director of Member Services, a successful candidate must have and continually convey the following attributes:

Able to convey trustworthiness based on honesty and personal integrity, earning and maintaining the trust and respect of the staff, other managers and the President and CEO.

Believes in other people and their potential to get things done; works to help others optimize their performance, contributions and behaviors; cares about people as individuals, including employees and independent contractors.

Radiates positive energy and enthusiasm to get things done.

Understands that he or she is in a service business and that member satisfaction is the number one priority of the organization.

Willing to make the commitment and sacrifices necessary to do what it takes to make him or her, as well as the association, successful.

Able to prioritize, fulfill and accomplish important tasks.

Able to proactively identify, solve and prevent problems.

Committed to effective follow-through and attention to detail.

Always involved and practices hands-on management to continually learn about the association, its people and members.

Willing to listen to and try new ideas and approaches; able to think on his or her feet and adapt to changing needs, conditions and circumstances; able to assess a situation and respond appropriately.

Continually exhibits a positive attitude and high-energy level that enables him or her to get things done while conveying enthusiasm and energy for others to do likewise, and a willingness to propose new ideas to the team.

Radiates self-confidence while encouraging others to be self-confident as well.

Meets his or her commitments; able to stay the course in turbulent times; able to keep the most important things uppermost in his or her mind; willing to demand performance and results in the face of difficulty, resistance or apathy.

Able to initiate and sustain change, as well as make expedient and well-conceived decisions.

Accepts full responsibility for his or her obligations and commitments, demands accountability in and from others, and understands his or her responsibility for the association’s success, committed to achieving results in the appropriate way.

Has an easy-going personality and stays cool, calm and rational in difficult situations.

Able to balance personal and work life to maintain a happy and healthy perspective on all endeavors.

Has an easy-going personality and stays cool and rational in difficult situations. Provides a calming influence in situations by being in control of him/herself.

Able to balance personal and work life to maintain a happy and healthy perspective on all endeavors.

Job Type: Part-time

Pay: $25.00 per hour

Expected hours: No more than 20 per week

Schedule:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Location:

• Anchorage, AK (Required)

Work Location: Remote