As a Marketing Project Manager, you will work closely with cross-functional teams including creative and content, marketing automation, media and/or interactive to ensure that all project initiatives are aligned and on-track. You will develop and maintain project plans, status reports, meeting summaries, and other project-related documentation. This role also involves vendor and client interactions that are key to maintaining highly responsive service levels.
The Marketing Project Manager will be involved in planning, overseeing, and monitoring marketing projects according to deadlines and within budgets. Their responsibilities include developing and implementing project plans for clients and will have participated in the full lifecycle of multidisciplinary marketing initiatives. They will manage the defined project objectives and oversee quality and client satisfaction throughout the process.
Your Primary function: Marketing Project Manager
How you support the Project Management function:
Cultivate client relationships and be seen as the day-to-day key client service contact
Help identify opportunities to grow accounts and support the proposal process
Lead and schedule ongoing internal and external project reviews
Curate and guide creative and cross-department project plans and project briefs
Manage and track day-to-day details of multiple, creative and cross-department project plans
Curate and manage estimates, budgets, timelines, proposals, and billing
Specific duties and responsibilities to support your roles:
Grow existing relationships through excellent customer service and clear communication
Effectively communicate high-level project expectations to teams and clients in a timely, clear, and respectful fashion
Own client satisfaction by being proactive in gathering internal and external stakeholder feedback, helping the team exceed expectations and keeping projects on track
Gain and maintain a high-level knowledge of next steps, dependencies, and potential bottlenecks within projects
Listen for and communicate growth opportunities for accounts; collaborate with Account Leaders to add value and grow accounts
Work with teams to help identify and quickly communicate changes in project scope
Lead external and internal creative and cross-department status and planning meetings (examples: timeline, budget, milestone, planning, estimating, and billing meetings)
Schedule external and internal creative and cross-department status and planning meetings
Attend, document, and participate in key client meetings
Follow-up with clients on outstanding questions or assets and after status and planning meeting
Support the development of high-level, business development, and strategic documents; Initiate and manage the development of project briefs; own and develop creative and cross-department project plans
Produce meeting notes/recaps after key client, status and planning meetings, identifying next steps
Identify and document actionable tasks required to execute, track, and bill for non-specialized and cross-department campaigns and projects
Ensure creative project documents and meeting recaps are complete, current, and stored properly
Be proactive in communicating project dependencies, bottle necks, and critical paths between teams
Review high-level, business development, strategic documents, and project briefs
Be deeply ingrained with internal and external project management platforms (Teamwork Projects, Jira, SmartSheet, etc.)
Assist the team by setting reasonable but kind expectations with clients; be proactive in requesting assets, edits, and data, removing roadblocks for the team
Ensure work and project results are reviewed before delivering to the client (client deliverable quality check)
Own and oversee the Project Health metric for creative projects; oversee the aggregated Project Health metric for cross-department projects
Review creative project-related time entry, looking for errors and comparing budgets.
Own and manage monthly project billing
Work with teams to estimate the resources and hours needed to achieve project goals. Curate and
deliver estimates to clients
Open new jobs and generate project estimates by collaborating with Specialized Project Managers
and teams
Maintain a utilization rate of least 30 billable hours per week
Professional skills and qualifications needed for consideration:
Deep familiarity and experience with project management software (we currently use Teamwork Projects)
Excellent problem-solving skills and the ability to prioritize multiple projects and tasks
Proven ability to support clients through effective verbal and written communication
Excellent attention to detail, especially when proofing data-heavy deliverables
Ability to work both independently with little supervision and also in a collaborative team environment
Well organized and detail oriented
Very persistent and reliable on follow-up with multiple clients/projects
Flexible during times of change; able to conform to shifting priorities, demands and timelines promptly and efficiently
Persuasive, encouraging and motivating
Willing to learn, understand and apply new technologies and competencies
Experience supporting clients with successful Marcom solutions
WHO IS DDM?
Some specifics that guide expectations of all team members:
Know our passion: Amaze our clients
Understand our niche: Delivering extraordinary service and amazing solutions to highly complex or regulated industries.
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