Loan Workout Manager jobs in Wyoming

At Blue, we discover pathways to realize your possibilities. Our Loan Officer is responsible for building and strengthen relationships with current members and prospects within our communities. This position is accountable for delivering product and service solutions to support needs of our membership. Accountable for improving wallet share through proactive inbound and outbound call efforts and ensuring a quality member experience through our service delivery. This position is primarily responsible for handling service requests, taking telephone loan applications, and supporting contact center functions in accordance with established policies, procedures, and regulations.

This position will also focus on:

• Provide high touch member service going above and beyond expectations. Proactively resolves member concerns while identifying needs and promoting Blue Federal Credit Unions products and services. Provides exceptional support to new or existing members and assists internal and external members with service requests related to loan requests. Provides ongoing relationship servicing and support to current members relative to disputes, product enhancements, product recommendations and general account status. Prepares appropriate documentation and agreements relative to deposit, loans, credit cards, and cash management products and services in accordance with the policies and procedures.
• Communicates the decision to grant credit requests to members and prepares information and documentation needed in the loan origination process. Processes member transactions as requested, recognizing red flags regarding fraud and scams.
• Respond to member requests, seek resolution, and escalate issues and account developments as needed, provide backup and administrative support to other departments as necessary.
• Works with other departments to gain perspective relative to the training and member requests.
• Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

EXPERIENCE: Three years to five years of similar or related experience, including preparatory experience.

EDUCATION/CERTIFICATIONS/LICENSES: A college degree or 5 years of experience in lieu of degree.

INTERPERSONAL SKILLS: A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Full Time Position

Compensation Range: $19.95 - $29.92

Eligibility for employment is dependent on bondability, background and credit check.

For more information about the Blue culture, please check out these links for a glimpse at the culture we strive to exceed for our employees and members:

Culture BluePrint and Working at Blue

Education

• Bachelors or better