Loan Servicing Supervisor jobs in Texas
Recently Added Loan Servicing Supervisor jobs
Manager Performing Loan Servicing (On-site)
- LE2203 NewRez LLC - Servicing
-
Coppell, TX
FULL_TIME
- Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current. Primary Function The Manager Performing Loan Servicing is responsible for directly assisting the Director in the daily operations and makes sure the assets under their leadership perform to acceptable levels set forth by upper management. Direct Reports Supervisor Performing Loan Servicing Principal Duties Provide guidance and leadership for supervisors, team leaders and team members company wide. Directly manage Performing Collections (current to 60 DPD) functions as well as Inbound customer service call volume and service levels. Develop, lead, and mentor all team members and supervisors to reinforce skills and increase department effectiveness. Meet all department KPI’s (AHT/EVPH/Quality Composite/Transfer Rate/Adherence/Refi Referrals. Review daily production and performance results and address successes and failures. Manage daily inbound activities to meet departmental strategies and goals. Analyze call volume trends and establish strategies the reduce and control inbound call volume. Set daily and monthly goals for teams and for the individual team members. Manage the performing loan delinquency, roll rates and collection efforts to achieve desired results set forth by management. May assist in developing and managing dialer campaigns tailored to the characteristics of each portfolio. Track results of work efforts to ensure desired levels of production and efficiency are achieved. Adjust strategies where required to account for delinquency trending and/or for new portfolio acquisition. Interview and hire potential team leader and supervisor candidates. Assist in streamlining processes to improve efficiencies across the company. Develop and ensure team members are following QA guidelines as required by regulatory agencies. Performs related duties as assigned by upper management. *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements High school diploma or equivalent, required. Bachelor’s degree, preferred. 6-8 years’ experience in collections, finance, or related industry with 5 years of direct employee supervisory experience. Experience in a call center environment, inbound and outbound preferred. Knowledge, Skill, and Ability Requirements General management skills required including strong organizational, communication, and leadership skills, preferably in a production environment. Ability to train and motivate employees. Strong excel and computer related skills required. Able to work with deadlines and complete projects on time. Strong conflict resolution skills. Proficiency in data management. Familiarity with the compliance requirements of FDCPA. Moderate analytical skills. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Company Perks: • 15 Paid Time Off (PTO) days and 18 after 1st anniversary! • 9 Paid Holidays • Employee Engagement Activities Company Benefits: • Medical (including Health Savings Account & Flexible Savings Account) • Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan • Performance-based Incentives • Pet Insurance • Advancement Opportunities Newrez NOW: • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.
- 17 Days Ago
PGIM Real Estate - Loan Servicing Specialist
- PGIM Real Estate Loan Services
-
Dallas, TX
FULL_TIME
- Job Classification: Investment Management - Investment Operations A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE As the Global Asset Management business of Prudential, we’re always looking for ways ...
- 11 Days Ago
Performing Loan Consultant I
- LE2203 NewRez LLC - Servicing
-
Coppell, TX
FULL_TIME
- Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such ...
- 10 Days Ago
PGIM Real Estate – Loan Servicing Manager/Team Lead (Dallas, TX)
- PGIM Real Estate Loan Services
-
Dallas, TX
FULL_TIME
- Job Classification: Investment Management - Investment Operations A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE As the Global Asset Management business of Prudential, we’re always looking for ways ...
- 11 Days Ago
Supervisor - REO & Collateral Management
- LE2203 NewRez LLC - Servicing
-
Houston, TX
FULL_TIME
- Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such ...
- 1 Day Ago
Supervisor - Loss Mitigation (On-Site)
- Shellpoint Mortgage Servicing
-
Coppell, TX
FULL_TIME
- Who We AreShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such a...
- 10 Days Ago
Loan Servicing Supervisor jobs at Popular Companies
Inside Sales Specialist - Mortgage Loan Coordinator
- Top Flite Financial, Inc.
-
Pittsburgh, PA
- Who should apply? Qualified applicants would be local to the Pittsburgh Metropolitan area as this is an on-site position...
- 6/10/2024 12:00:00 AM
Mortgage Loan Coordinator
- PSECU
-
Harrisburg, PA
- PSECU, a high-tech progressive financial institution with more than $8 billion in assets, is seeking a Mortgage Loan Coo...
- 6/9/2024 12:00:00 AM
Loan Coordinator II
- Enterprise Bank & Trust
-
Albuquerque, NM
- Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee s...
- 6/8/2024 12:00:00 AM
Senior Commercial Loan Coordinator
- Enterprise Bank and Trust
-
Clayton, MO
- Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee s...
- 6/7/2024 12:00:00 AM
Loan Coordinator
- BLUE WATER MORTGAGE, LLC
-
Hampton, NH
- Job Description Job Description Position Summary: We train motivated business people to build their careers in either of...
- 6/7/2024 12:00:00 AM
Financial Aid & Student Loan Coordinator
- Carthage College
-
Kenosha, WI
- Seeking Applicants, under the direction of the Director of Student Financial Services, provides financial aid counseling...
- 6/7/2024 12:00:00 AM
Loan Coordinator
- Security Bank
-
Springfield, IL
- Job Type Full-time Description This position reports directly to the VP of Mortgage Operations, provides prompt and cour...
- 6/6/2024 12:00:00 AM
Loan Coordinator- (Temporary up to 90days)
- Banc of California
-
Los Angeles, CA
- **Overview** Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholl...
- 6/6/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Loan Servicing Supervisor jobs
$48,060 to $53,992
Most Popular Cities in Texas for Loan Servicing Supervisor Jobs
What does a Loan Servicing Supervisor do?
Loan Servicing Supervisor
Performs escrow analysis, escrow disbursements for taxes/insurance and force placed insurance.
July 08, 2021
Review and analysis of mortgage servicing and mainframe systems reporting to ensure accuracy, while creating new servicing-specific reporting as needed to increase efficiency of time and resources.
June 24, 2021
Supervises, coordinates, coaches, mentors, and counsels staff activities to ensure achievement of assigned goals and objectives.
June 23, 2021
Assures optimum use of resources to achieve departmental goals and management objectives set by the Director of the department.
June 17, 2021
Monitor and manage the level of service provided to lending units, reporting to management on the results achieved monthly and taking corrective action when acceptable levels are not achieved.
May 19, 2021
Management of internal postings of customer payments and management of the T&I custodial account.
April 16, 2021
Develop, review, recommend and implement loan support process improvements.
April 11, 2021
Organized with the ability to prioritize tasks effectively.
March 29, 2021
Assist in the assessment of proposals to contract with various third party vendors and provide input pertaining to the purchase of those services.
February 25, 2021
Training employees and directing task completion by coaching employees to drive performance.
January 29, 2021