Loan Servicing Supervisor jobs in Nebraska

As a family-owned business that spans five decades and three generations since 1964, we value relationships, supporting each other’s unique differences. We understand the importance of personal belonging which is why you’ll hear our employees talk about being part of the SNB family. Now, more than ever, as we’ve expanded our roots into new markets, it’s the prime time to join our growing team. As a community bank, we offer comprehensive financial solutions for personal, business, and private banking, treasury management, wealth management and mortgage needs in Nebraska, Iowa, and Texas. We have 10 convenient full-service branch locations in the Omaha and Council Bluffs as well as full-service branches in the Jordan Creek area of West Des Moines and in two Dallas locations: Uptown and Tollway. Learn more about our story at www.SNBconnect.com/About-Us or visit us on LinkedIn and Facebook.

JOB SUMMARY

This position is responsible for completing more complex loan servicing processes accurately and in compliance with Bank policies, procedures, and regulations. This includes but is not limited to the following:  payment processes, boarding, LAS entries, escrow processes, file maintenance review, reporting functions, collateral processes.

ESSENTIAL FUNCTIONS

Accurate & Timely Boarding of Loans (30%)

• Ensures boarding is accurate, timely, and completed in accordance with existing checklists/procedures for  all loan types including but not limited to more complex SBA, participations, guidance lines and swap loans, etc.  
• Verifies loan codes to maintain data integrity for regulatory reporting.
• Confirms loan entries are processed accurately.
• Guarantees loan is fully executed, with exceptions approved prior to boarding.
• Adds collateral and escrow fields to Navigator according to existing procedures.

 Quality Control (20%)

• Completes secondary review of loan files after boarding to verify accuracy of input.
• Verifies accuracy of loan documents, approvals and filings.

 Process Collateral Timely & Accurately (15%)

• Perfects collateral and protects the Bank’s lien position by filing DOT’s, Mortgages and Titles in a timely manner.
• Processes and files incoming collateral, ensuring collateral exceptions are removed from the exception list timely.
• Handles UCC continuations to ensure lien position maintained.

 Paid Notes Processing and Report Review (20%)

• Processes paid notes timely and accurately.
• Processes daily monitoring reports including exception & non post items in accordance with procedures.

 Provide a High Level of Customer Service to Both Internal & External Customers (10%)

• Provides a high level of customer service by providing prompt and accurate information.
• Processes and researches incoming phone and email inquiries timely and accurately.

 Escrow Processes (5%)

• Assists with accurate & timely completion of all escrow processes, including escrow analysis, disbursements, and setup.
• Assists with processes and reviews escrow monitoring reports.

Performs other duties as required and assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of compliance regulations, including but not limited to Truth in Lending Act (Reg Z), RESPA (for escrow processes)
• Understanding of all escrow processing tasks.
• Solid understanding of loan services processes including boarding, collateral processes, paid notes processes, bill payment processes, exception resolution, etc.
• Knowledge of bank policies and procedures
• Ability to manage workloads with multiple interruptions and to be able to independently prioritize those tasks to meet deadlines.
• Effective communication skills, to be able to effectively communicate with internal and external customers.
• Ability to complete all loan services tasks with strong attention to detail, to protect the bank against risk.
• Ability to embrace new challenges, and maintain and promote a positive attitude, in a fast paced & change oriented environment.
• Proficient with the LAS systems, NextGen, to be able to complete all tasks related loan services processes, including boarding, payment processes, researching and resolving issues, etc.
• Proficient with navigating in Premier and Director, to research and resolve internal and external customer inquiries, process monetary transactions, and ability to calculate finance charges.
• Efficiency in Word and Excel, to be able to work with and create spreadsheets, understand formulas, and prepare reports.
• Ability to maintain predictable and reliable attendance.
• Ability to complete required training by assigned due date.

EDUCATION* 

• Minimum of a High School Diploma or equivalent required.

EXPERIENCE*

• Minimum 3-4- years of experience with loan services processes required.

*Equivalent education and experience will be considered

AFFIRMATIVE ACTION
 Security National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.