Loan Servicing Supervisor jobs in Massachusetts

BankProv:

BankProv is the nation’s 10th oldest bank, proudly rooted in a legacy of trust and reliability. As a full-service commercial bank, we offer a unique blend of traditional banking services and innovative financial solutions tailored to meet the needs of our diverse clientele. We provide fully insured business accounts, advanced cash management tools, and a variety of lending options, including small business, real estate, acquisition finance, mortgage warehouse facilities, and renewable energy lending.

Our commitment to our community goes beyond banking. We are dedicated to fostering financially strong and thriving communities, investing in our clients' success, and supporting the growth of local businesses. As a subsidiary of Provident Bancorp, Inc. (NASDAQ: PVBC), we leverage our heritage and forward-thinking approach to make a positive impact.

Our culture at BankProv is built on a foundation of core values: collaboration, empathy, courage, and innovation. We believe in working together to achieve common goals, understanding and addressing the needs of our clients and colleagues, taking bold steps to overcome challenges, and constantly seeking new ways to improve and evolve. We are looking for tech-savvy individuals who share our values and are eager to help us drive the future of banking.

BankProv operates within the Entrepreneurial Operating System (EOS) model, embodying an entrepreneurial spirit that drives us to be curious, embrace change, and push beyond our comfort zones. Join us as we shape the future of banking.

Position Summary:
The Loan Servicing/Construction Specialist is responsible for the maintenance and servicing of all post booking loan requests. The position will act as a liaison with all the other internal departments to facilitate a smooth and pleasant post-closing experience for the Borrower. The ideal candidate will have experience with Construction and Industrial lending. This role requires a local candidate. The position is hybrid requiring one half day per week in office.

Essential Job Functions:

• Servicing of Construction Loans in conformance with policies and procedures.
• Perform loan maintenance in our core system, researching and resolving loan issues, line advances, loan payments, loan payoff letters, loan codes and documentation requests.
• Respond to routine customer inquiries efficiently and accurately.
• Management of Flood and Insurance policies, monitor and pay taxes as applicable, UCC management, title management.
• GL Recon and commercial workout invoice management
• Maintain a high level of quality control and adhere to State, Federal and Bank regulatory and loan policy requirements.

Preferred Knowledge, Skills, and Abilities:

• Understanding of all the commercial loan products and services
• High level of customer service to assist internal and external customers with loan issues and concerns, understanding their sense of urgency and able to respond and solve issues in a timely manner.
• Ability to work on multiple transactions simultaneously while maintaining strong attention to detail.
• Knowledge of Commercial Insurance and/or titling procedures
• Knowledge of SBA 1502 reporting

Preferred Education and Experience:

• 2 years commercial construction or loan servicing or 4 years of operational or retail experience
• Microsoft experience
• Experience with COCC, CSC, Wolters Kluwer preferred but not required. Self-starter, multitasker

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, employees may occasionally be required to stand; walk; sit; use hands, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently. Employees may occasionally lift and/or move up to, or in excess of 10 pounds. Specific vision abilities may be required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Prolonged periods of sitting at a desk and working on a computer.

Travel:

Availability to travel on short notice to meet immediate business needs may be required.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

BankProv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. If you need assistance or accommodation completing the employment application, please contact us at humanresources@bankprov.com and we will gladly assist you.