Land Support Agent jobs in Maryland

Do you have a passion for older Land Rovers? Does maintaining a Discovery 1 or restoring an original Defender excite you? If so, we are the perfect place to be! Independent Land Rover Specialists is looking for “A” players! We are growing, and are looking for top level talent to join our team. Is that you? Check us out!

“At Independent we provide our customers with an ownership experience that is unparalleled in service, expertise, and passion for the Land Rover lifestyle. We do this by exhibiting our core values every day - Transparency, Community, Expertise, Passion and Results”

Position Summary

The Classic Rover Technician is responsible for performing diagnostics and restoration level repairs for our customer’s classic Land Rovers in an ethical and efficient manner.

The Classic Rover Technician is responsible for maintaining a level of production to ensure shop profitability. They are to address any customer vehicle concerns, as well as fully inspect vehicles utilizing our digital inspection reporting tool and providing all necessary information to the sales department to relay to the customer. They are also responsible for performing any services and/or repairs the customer requests.

Ultimately, a successful Classic Rover Technician will provide the sales department with all the information they need to communicate to our customers effectively, and provide our customers with quality and dependable restoration and service for their vehicles while helping build a relationship based on trust and transparency.

About Us

At Independent Land Rover Specialists we provide our customers with an ownership experience that is unparalleled in service, expertise, and passion for the Land Rover lifestyle. We do this by honoring our core values throughout our customer interactions as well as our hiring process. We are transparent through everything, a community of enthusiasts, experts in our field, passionate about what we do, and provide quality & dependable results.

Objectives

• Maintain a professional appearance
• Maintain a clean workspace including toolboxes, bay areas, equipment and supply areas
• Attend and participates in all shop meetings
• Ensure that all customers are greeted promptly and directed to front office
• Diagnose cause of customer concerns and/or vehicle malfunctions
• Examine vehicles to determine if further safety or service work is required or recommended
• Complete electronic inspection reports including photographs and videos
• Perform work as outlined on repair orders with efficiency and accuracy
• Communicate with service advisor if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time
• Document all work performed and recommended on repair orders
• Road test vehicles when required or refer to the test technician
• Ensure that customer cars are kept clean. Notify service advisor immediately of anything that has happened to change the appearance or condition of a vehicle
• Maintain all shop-owned tools and manuals. Return them to the proper place and in the same condition as they were received
• Operate all tools and equipment in a safe manner
• Participate in all training programs that are made available

Competencies

• Ability to read write and interpret documents such as reports, safety rules, operating and maintenance instructions, business correspondence and procedure manuals
• Ability to speak effectively before groups of customers or employees of organization
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume

Ability to apply common sense understanding to carry out detailed written, diagram, or oral instructions.

• Ability to use shop tools and equipment such as vehicle lifts, tire mounting and balancing machines, alignment machines, tablets and computers for electronic vehicle inspections

Education, Certifications & Experience

• Two or more years related experience and/or training; or equivalent combination of education and experience
• Valid government issued driver’s license
• ASE & other technical certifications preferred but not required

Physical Requirements

• Must be able to lift, pull or push heavy objects
• Prolonged periods of standing while inspecting and servicing vehicles

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Independent Land Rover Specialists recognizes that a diverse staff, reflective of our community, is an integral part of a successful and ethical business. We hire talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Benefits

• $80k-$130k annually depending on experience/skill level
• 6 major holidays paid per year
• 2-4 weeks of vacation/PTO depending on tenure
• 5 Day work week only, Monday through Friday 8am-5pm
• Group health insurance plan with $500 employer contribution per month
• Convenient work location off of Route 355, steps from North Bethesda metro station and minutes from Routes 495 & 270
• Fun & Friendly work environment, with supportive and encouraging management
• Opportunity to learn and grow, all have a chance to move up if willing to go for it!

If this position caught your eye, send us your resume! Already a candidate? Please connect directly with your recruiter to discuss this opportunity.

Job Type: Full-time

Pay: $80,000.00 - $130,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Rockville, MD 20852 (Required)

Ability to Relocate:

• Rockville, MD 20852: Relocate before starting work (Required)

Work Location: In person