LABOR RELATIONS SPECIALIST jobs in New Hampshire
Recently Added LABOR RELATIONS SPECIALIST jobs
Patient Family Relations Specialist
- Wentworth-Douglass Hospital
-
Dover, NH
FULL_TIME
-
Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
The Patient/Family Relations Specialist works under the direction of the Director of Patient Experience and is responsible for overseeing all patient/family relations efforts. The role works with patients, families, and Wentworth-Douglass staff and leadership in acknowledging and responding to patient/family concerns and complaints in a compassionate, supportive, and timely manner. The role fosters teamwork and partnerships between hospital staff, physician and department leaders, Quality, Risk, and Compliance to ensure responses are patient/family centric. The patient/family relations specialist role requires strong interpersonal skills, highly effective communication skills, superior organizational skills, and ability to work effectively in a complex environment.- Represents patient and family needs through advocacy
- Meets with staff, patients & family to assess needs and anticipate issues
- Investigates issues with departments to determine cause and solution
- Develops action plans in consultation with department leadership and patient experience team
- Maintains patient complaint documentation and follow-up
- Utilizes RL Solutions software to enter patient complaint data
- Communicates effectively with patients and families through written and verbal methods.
- Creates reports and communicates with departments concerning patient complaint data.
- Utilizes RL Solutions to document, track, and manage patient complaints to ensure regulatory requirements are met
- Demonstrates highest levels of service excellence through customer service and interpersonal interactions
- Serves as a role model for positive customer service behaviors working with patients, families and staff.
- Employs strategies to effectively communicate in high stress and complex situations
- Provides staff education on customer service principles and philosophies
- Gathers patient/family feedback, recognizes and identifies trends, and partners with staff on improvement efforts
- Actively engages in Patient/Family Advisory Council efforts
- Proactively monitors trends in patient/family feedback to identify systematic, process, or cultural barriers to the delivery of patient/family centered care
- Serves as an internal resource in understanding patient feedback analysis and facilitates action planning
- Provides project support and completes special projects
- Supports initiatives to improve the patient care experience within the health system
- Performs patient experience special projects as requested
- 3-5 Experience working in a healthcare environment, problem solving highly complex situations. Experience 1:1 and in groups; familiarity with hospital and/or non-profit organizations and agencies
- Familiarity with healthcare/hospital and /or nonprofit organizations/agencies.
- Three to five years’ experience with people, both one-on-one and in groups.
- Experience problem solving in highly complex situations
- Bachelor's Degree
- Master's Degree
- Highly effective written and verbal communication skills
- Strong interpersonal skills; ability to work effectively in a complex environment with various stakeholders; superior organizational skills; ability to use effective judgment and critical thinking skills; ability to problem solve; excellent internal and external customer service
NH-Dover-MGB Wentworth Douglass Hospital
Work Locations
MGB Wentworth Douglass Hospital
Job
Professional/Managerial
Organization
Wentworth-Douglass Hospital(WDH)
Schedule
Full-time
Standard Hours
40
Shift
Day Job
Employee Status
Regular
Recruiting Department
WDH Patient Experience
Job Posting
May 21, 2024 - 1 Day Ago
Customer Relations Specialist
- Bath Flip
-
Londonderry, NH
FULL_TIME
- Benefits: 401(k) Bonus based on performance Company parties Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance About...
- 8 Days Ago
Customer Relations Specialist
- Orkin LLC
-
Manchester, NH
FULL_TIME
- OverviewWe Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on...
- 8 Days Ago
Customer Relations Specialist
- Orkin LLC
-
Nashua, NH
FULL_TIME
- OverviewWe Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on...
- 11 Days Ago
Patient Relations Specialist Sr
- Dartmouth Health
-
Lebanon, NH
OTHER
- OverviewIn partnership with hospital leaders manages feedback to include: compliments, complaints and grievances from initial point of contact, through appropriate documentation, investigation and res...
- 22 Days Ago
Locums - Family Practice Physician needed in Rural Northern New Hampshire
- Physician&Advanced Practice Specialist-GoStaffing
-
, NH
FULL_TIME
- Locums - a newly renovated clinic is seeking a Family Practice physician to assist with a locums assignment about 45 minutes north of Lancaster, NH. BC or true BE Family Medicine Physician Start ASAP ...
- 1 Day Ago
LABOR RELATIONS SPECIALIST jobs at Popular Companies
Labor Relations Specialist
- California Department of General Services
-
West Sacramento, CA
- Is labor relations your passion? If so, the Department of General Services is seeking a subject matter expert to provide...
- 6/2/2024 12:00:00 AM
Labor Relations Specialist
- Jefferson Health
-
Philadelphia, PA
- Works with the Director, Strategic Labor Relations to implement and maintain positive employee and labor relations polic...
- 6/2/2024 12:00:00 AM
Employee and Labor Relations Specialist
- Oakland County, MI
-
Waterford, MI
- Salary: $65,283.00 - $87,467.00 Annually Location : Waterford, MI Job Type: Full Time Job Number: 2024-131 Department: H...
- 6/2/2024 12:00:00 AM
Labor Relations Specialist
- Atlas Professionals
-
New York, NY
- Atlas Professionals is aiding our offshore wind subcontractor client in hiring a Local Content / Labor Relations Special...
- 5/31/2024 12:00:00 AM
Human Resource Manager
- Transdev
-
Tulare, CA
- Description About Transdev: Based near Chicago, Transdev is North America's largest private-sector operator of multiple ...
- 5/30/2024 12:00:00 AM
Labor Relations Assistant
- Samsung SDI America Inc.
-
Auburn Hills, MI
- Labor Relations Specialist DUTIES AND RESPONSIBILITIES Assists in developing and implementing strategies related to labo...
- 5/29/2024 12:00:00 AM
ER Specialist (I-III)
- Murphy USA, Inc.
-
El Dorado, AR
- Job Posting GENERAL DESCRIPTION OF POSITION This position is responsible for providing Employee Relations support to var...
- 5/29/2024 12:00:00 AM
Employee Relations Specialist
- Partnership Employment
-
New York, NY
- Bank is looking to hire an Employee Relations Specialist for it's growing team. This position is hybrid and requires wor...
- 5/29/2024 12:00:00 AM
About New Hampshire
New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for LABOR RELATIONS SPECIALIST jobs
$63,820 to $86,349
Most Popular Cities in New Hampshire for LABOR RELATIONS SPECIALIST Jobs
What does a LABOR RELATIONS SPECIALIST do?
LABOR RELATIONS SPECIALIST
Works with operations management to determine proper disciplinary and performance action plans for union members.
November 29, 2022
Participates in labor contract negotiations including pre-negotiation and coordinating of negotiation sessions.
November 13, 2022
LABOR RELATIONS SPECIALIST in Portland, ME
Reports generation and analysis as requested by other departments and clients.
May 20, 2023
LABOR RELATIONS SPECIALIST in New York, NY
Provides input and guidance to managers and other staff regarding best practices to appropriate corrective action, communication approaches, documentation, and dispute resolution.
April 29, 2023
Develops and maintains information systems that adequately capture benchmark data and national trends throughout the transportation industry.
March 27, 2023
Updates legally required postings at company locations, as required.
February 22, 2023