IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Senior IT Vendor Management Professional:
Represents the scope of the IT relationship across such areas as financial performance, incentive programs, quality management, data sharing, connectivity, documentation, performance, operational improvements and other areas as they relate to IT vendor performance, IT DRI experience, market growth, vendor experience, and operational excellence.
Advises executives to develop functional strategies (often segment specific) on matters of significance.
Supports the information technology function, evaluates vendor performance, needs assessment, spend optimization and risk management.
Directs the lifecycle activities for existing contracts.
Identifies new technology solutions and works closely with internal business partners to forecast future needs and to develop cost effective strategies aligned with business objectives.
Drives the strategy and selection of vendors.
Coordinates the negotiation and execution of contracts with the Legal and Contracts departments.
Begins to influence department’s strategy.
Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.
Exercises considerable latitude in determining objectives and approaches to assignments.
Responsibilities
Development and stewardship of the Humana VM strategy for assigned vendors - cross category.
Provision of VM consulting support across the vendor lifecycle
Develop and execute the vendor management program for assigned vendors
Leads Humana IT Relationship with the vendors- responsible for successful relationship development & management
Activities
Empower Key Relationships through engagement communication plans
Track Benefits Realization through strategic initiatives for business case, financial, and contracted benefits performance management, as well as support for invoicing questions.
Manage contractual agreements by understanding and managing contract requirements on both sides, , performing contract maintenance (renewals, key dates, change tracking) and initiating amendment needs.
Measure Vendor Performance by facilitating vendor performance reports & metrics alignment to the business, monitoring vendor reporting quality and managing vendor improvement plans and metrics source identification & dashboards, designing or modifying category specific metrics and measures, and monitoring / facilitating strategy and category metrics alignment.
Manage Vendor Portfolio by establishing and maintaining pertinent information on vendor’s profile, and supporting new opportunities for strategic vendor growth or innovation.
Administer Vendor Program by managing escalated vendor issues and risks – cross category – and policy compliance and internal risk management.
Role Essentials
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.