IT Quality Assurance Analyst jobs in Alabama

VuePoint Diagnostics is an Alabama owned, certified portable X-ray supplier and Mobile Screening Services provider that was established to not only fill the void of a quality mobile provider in this region and beyond, but also to exceed even the highest standards our clients have. It is our goal to continually improve and provide the best possible service and support to our clients and their patients and residents.

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our colleagues who deal with our existing and potential members. The QA will review inbound and outbound calls as well as member records to assess colleague’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in continued development, creation and implementation of quality processes and procedures; as well as making recommendations for enhancements to training as needed to enhance the overall member experience. The VuePoint experience is a differentiator for our brand and maintaining awareness of and providing guidance to improve will be crucial to our ongoing success. This role has a direct connection to improving every life we touch.

Primary Responsibilities:

• Performs call/record audits and provides trend data reports to the leadership team.
• Uses quality monitoring platform to compile and track performance at team and individual level.
• Provides actionable data to consistently document and equip leaders to improve performance.
• Coordinates and facilitates call calibration sessions between colleagues and their direct leadership.
• Ensure consistent and reliable selection of records and experiences for review using a documented methodology focusing efforts for the greatest impact
• Provides feedback to colleague leadership.
• Perform other duties as assigned.

Qualifications and Skills:

• 2-3 years’ healthcare Quality Assurance
• Bachelor’s degree a plus
• Excellent verbal, written and interpersonal communication skills.
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Must be self-motivator and self-starter.
• Focus on quality and customer service.
• Exceptional listening and analytical skills.
• Solid time management skills.
• Must be able to effectively deal with people at all levels of the Company.
• Creative ability & writing proficiency.
• Ability to multitask and successfully operate in a fast paced, team environment.
• Must adapt well to change and successfully set and adjust priorities as needed.
• Must be proficient with Microsoft Office (intermediate Word) and web-based applications.
• Strong data/spreadsheet management experience required
• High regard for security standards, regulatory standards, and quality control
• Must be able to type 40 wpm
• Ability to ensure confidentiality of all patients and other relevant information under HIPAA Guidelines
• Must be able to perform all essential job functions with or without reasonable accommodations
• Bi-lingual a plus.

Computer Skills:

To perform this job successfully, an individual should have proficient knowledge of web-based tools and the Microsoft Office suite of products including Outlook, Word, Excel, and Teams. Ability to use conventional office equipment (scanner, printer, copier, computer). Ability to adapt to rapidly evolving software. Excel mastery is preferred as demonstrated through pivot tables, macros, and other advanced functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This role is performed in an office environment and requires the ability to operate standard office equipment.

While performing the duties of this job, the colleague is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work.

VuePoint Diagnostics is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Quality assurance: 2 years (Preferred)
• Healthcare: 1 year (Preferred)

Work Location: In person