Instructor - Foreign Languages jobs in Indiana

Our BDC Representatives are responsible for fielding phone calls and other electronic communication to generate business for Noblesville and Westfield Imports. Agents must possess the skills needed to communicate in a clear, friendly, and professional manner both over the phone and through email/text. We are ideally looking for somebody with at least one year experience as a BDC or call center experience, but not necessary.

What We Offer:

• Guaranteed Salary Bonuses
• 5 Day PTO Paid Holidays Off (Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Years)
• Paid Birthday Off
• 5-day work weeks
• Paid training
• Discounts on Products and Services

Responsibilities & Duties include (but not limited to the following):

• Handling of incoming and outgoing phone calls and emails
• Greet all new walk-ins obtain customer information and check in appointments.
• Prospect follow-up calls, set appointments for service and sales, and reschedule no-show customers.
• Identifying customer needs, providing information on inventory, and setting appointments for customer visits.
• Document all contacts within the customer management system.
• Assign leads to qualifed sales team members or department
• Contact customers based on current marketing incentives
• Following up on all unsold customers, and any special requests to be sure that all customer expectations are met
• Maintaining a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Requirements:

Experience in VinSolutions CRM a PLUS

Experience as a BDC representative a PLUS

Excellent computer skills required

Excellent organizational and task management skills

Excellent appointment setting skills

Knowledgeable to call center environment

Automotive experience helpful but not required

Able to communicate persuasively with customers to set appointments

Excellent communication skills, verbally and written.

Job Type: Full-time

Guaranteed Salary Base Bonus

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Work Location: In person