Inbound Contact Center Supervisor jobs in California
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
47- Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
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We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch!
Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers?
How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details.
- Maintains a highly knowledgeable and well performing team(s).
- Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods.
- Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs.
- Assists in recruiting and hiring highly skilled sales and service-oriented individuals.
- Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager.
- Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines.
- Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content.
- Associate's degree, however; experience can substitute for education.
- At least 3 years of related work experience in the financial services industry with progressively responsible duties is required.
- Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred.
- We know, shocking, Call Center experience is also preferred!
- Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential.
- Must possess the ability to manage sales, service, and operations in balance.
- Great team!
- You can’t beat a role in sunny San Diego!
- Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business)
- 18 days of PTO in your first year plus 12 holidays a year!
- 6% 401(k) match
- Full benefits package including medical, dental, vision, life insurance, etc.
This job is a grade 9E.
Base Pay/Salary: $65,000 - $72,000 a year
The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law. INDMF
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. - 2 Months Ago
Supervisor contact center
- Wescom Credit Union
-
Pasadena, CA
FULL_TIME
- Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees : Please visit the Career Center in Workday to search and apply for a current job opening. We value ...
- 19 Days Ago
Training Supervisor - Contact Center
- Crawford Thomas Recruiting
-
Santa Clarita, CA
FULL_TIME
- Our client is a leading provider of high-quality healthcare services with a strong commitment to customer satisfaction and employee development. Serving consumers and the caregiving community national...
- 10 Days Ago
Training Supervisor - Contact Center
- Crawford Thomas Recruiting
-
Valencia, CA
FULL_TIME
- This job offer is not available in your country. Our client is a leading provider of high-quality healthcare services with a strong commitment to customer satisfaction and employee development. Servin...
- 20 Days Ago
Quality Assurance and Workforce Supervisor (Contact Center)
- Screen Actors Guild\u2010American Federation of Television and Radio Artists
-
Los Angeles, CA
FULL_TIME
- Overview Who We Are SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest...
- 1 Day Ago
MSCC - Team 1 - Supervisor - Contact Center
- Golden 1 Talent Acquisition Team
-
Sacramento, CA
FULL_TIME
- JOB TITLE: Supervisor - Contact Center STATUS: Exempt REPORTS TO: MGR - Contact Center Operations DEPARTMENT: Member Service Contact Center (MSCC) JOB CODE: 5004 PAY SCALE: $67,375.00 - $68,000.00 Ann...
- 17 Days Ago
Inbound Contact Center Supervisor jobs at Popular Companies
Contact Center Supervisor
- CDR Maguire
-
Miami, FL
- Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support...
- 6/11/2024 12:00:00 AM
Supervisor - Contact Center
- Hackensack Meridian Health
-
Neptune, NJ
- Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
- 6/10/2024 12:00:00 AM
Patient Contact Center Representative
- VSP Vision
-
Tampa, FL
- Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community ...
- 6/10/2024 12:00:00 AM
Supervisor, Contact Center
- Travis Credit Union
-
Vacaville, CA
- Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
- 6/9/2024 12:00:00 AM
Contact Center Supervisor
- State Bank of India (California)
-
- The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
- 6/8/2024 12:00:00 AM
Supervisor, Contact center
- Global Payments, Inc.
-
Columbus, GA
- Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our p...
- 6/8/2024 12:00:00 AM
Lead Senior Manager Software Engineer - Contact Center (Senior Manager - Remote Eligible)
- Capital One
-
Aylett, VA
- Plano 1 (31061), United States of America, Plano, TexasLead Senior Manager Software Engineer - Contact Center (Senior Ma...
- 6/8/2024 12:00:00 AM
Lead Senior Manager Software Engineer - Contact Center (Senior Manager - Remote Eligible)
- Capital One
-
Bedford, MA
- Plano 1 (31061), United States of America, Plano, TexasLead Senior Manager Software Engineer - Contact Center (Senior Ma...
- 6/8/2024 12:00:00 AM
About California
California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$60,252 to $83,259
Most Popular Cities in California for Inbound Contact Center Supervisor Jobs
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020