Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are seeking an innovative Contact Center Operations Manager to lead our contact center team and collaborate with other leadership teams to enhance our efficiency, customer experience, and employee engagement. This role focuses on developing systems and strategies to drive operational excellence, foster a positive work culture, and continuously improve service delivery.
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Join us to help drive operational success and create a work environment where employees feel valued and motivated. If you are a forward-thinking leader with a dedication to excellence and innovation, we invite you to apply for this exciting opportunity!
Terminix is a locally owned and operated company who has provided pest control services to residents and businesses in the Triad area of North Carolina for 90 years. As a franchise of Terminix International, the world's largest pest control company, we are proud to be a family-owned franchise managed by four generations of the same family.
We are passionate about what we do for our customers and our communities we live in. If you are looking for worthwhile work, then we have a great opportunity for you and we would love to hear from you today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.