Inbound Contact Center Manager jobs in Maine
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Manager jobs
Patient Service Contact Center Rep
- Central Maine Medical Center
-
Lewiston, ME
FULL_TIME
-
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Essential Duties
Patient Scheduling (Hospital Based and Professional Services)
The Responsibilities Include But Are Not Limited To, Accurate Coordination And Appropriate Issuance Of Appointments For Hospital-based Departments And Provider Services. In This Role, The Individual Will Have Contact With Patients Via Phone, Hospital Departments, Practice Areas, And External Clinical Service Providers. Scheduling Tasks Include:- Secure and complete inbound scheduling requests
- Review clinical orders to support service requests
- Initiate outbound calls to complete scheduling requests
- Communicates pre-procedure preps
- Secure and validate required demographic and insurance information
- Verify insurance information and coverage
- Initiate medical necessity checks as required
- Complete pre-registration activities
- Perform patient estimates as required
- Advise and secure patient payments prior to service
- Refer patients to financial counselors
- Provide exceptional customer service
- Complete Dept/Org education requirements
- Ensure accurate data collection and documentation
- Meets performance standards as determined by Department
The Responsibilities Include But Are Not Limited To Financially Securing An Account Prior To Service Delivery. In This Role, The Individual Will Have Contact With Patients Via Phone, Hospital Departments, Practice Areas, Insurance Companies, Medical Review Management Organizations, And External Clinical Service Providers. Financial Clearance Tasks Include:- Secure and complete pre-registration activities
- Secure and validate required demographic and insurance information
- Verify insurance information and coverage
- Secure clinical information to support authorization and referral requirements
- Securing and obtaining appropriate prior authorizations and referrals
- Perform patient estimates as required
- Advise and secure patient payments prior to service
- Refer patients to financial counselors
- Initiate medical necessity checks as required
- Initiate and obtain Notice of Admissions to insurance payers
- Identify, communicate, and resolve findings that do not meet financial clearance guidelines
- Provide exceptional customer service
- Complete Dept/Org education requirements
- Ensure accurate data collection and documentation
- Meets performance standards as determined by Department
- High school graduate or equivalent
- Minimum 1-2 years of relevant experience preferably in one of the following: scheduling, pre-registration or financial clearance, preferred
- Knowledge of medical terminology preferred
- Understanding of insurance reimbursement basics
- Strong customer focus
- Above average verbal communication skills
- Above average written communication skills
- Ability to multitask and prioritize work assignments
- Good time management skills
- Analytical Thinking
- Good problem-solving capabilities
- Attention to detail
- Ability/proficiency to use multiple systems and software applications
- Ability to ask and secure payments from patients
- Ability to work across and within Hospital Departments
- Ability to work with external partners/customers/insurance carriers/clinical mgmt organization
- Knowledge of insurance reimbursement basics
- Basic understanding of Revenue Cycle
- I am creating a warming, caring, and non-judgmental environment.
- I am actively listening and seeking information.
- I am honest, truthful, and consistent.
- I am respectful, treating all individuals with dignity and empathy.
- I am serving as a role model, taking both initiative and ownership when appropriate.
- I am working collaboratively and demonstrating teamwork.
- I am resilient and adapt to change in positive ways.
- Just Posted
Contact Center Representative II
- Atlantic Federal Credit Union
-
Brunswick, ME
FULL_TIME
- DescriptionAre you the Representative we're searching for? Someone who is committed to making a difference in our members’ lives. At Atlantic, we're convinced that extraordinary people are the heartbe...
- 28 Days Ago
Contact Center Supervisor
- Superior Plus Propane Talent Acquisition
-
Maine, ME
FULL_TIME
- We are looking for a skilled Call Center Supervisor to manage daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a...
- 10 Days Ago
BILINGUAL Inbound Call Center Representative
- Humana
-
Remote, ME
FULL_TIME
- This job offer is not available in your country. Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, Humana ) offers competitive benefits that support whole-person well-...
- 7 Days Ago
Manager - Ambulatory Surgery Center
- Central Maine Medical Center
-
Auburn, ME
FULL_TIME
- At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare Orthopedics is looking...
- 14 Days Ago
Breakfast Server
- Residential Community Manager
-
Portland, ME
PART_TIME
- Calling all Restaurant Rockstars! The Hilton Garden Inn Portland Airport is now hiring for a Breakfast Server Part Time. Must be detail oriented, able to work on own and in a team, and must have good ...
- 18 Days Ago
Inbound Contact Center Manager jobs at Popular Companies
Contact Center Operations Manager
- IGT Solutions
-
Philadelphia, PA
- Position: Operations Manager Location: Philadelphia, PA Job Responsibility: IGT Solutions is looking for a Operations Ma...
- 6/2/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
Jacksonville, FL
- Position: Operations Manager Location: Jacksonville, Florida Job Responsibility: IGT Solutions is looking for a Operatio...
- 6/2/2024 12:00:00 AM
Contact Center Manager (Call Center Manager) - On-site
- Educational Federal Credit Union
-
Miami, FL
- Job Description Job Description Job Summary: The Member Contact Center Manager is responsible for the leadership of the ...
- 6/2/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
San Antonio, TX
- Position: Operations Manager Location: San Antonio, Texas Job Responsibility: IGT Solutions is looking for a Operations ...
- 6/2/2024 12:00:00 AM
Contact Center Operations Manager
- Semmes Murphey Clinic
-
Memphis, TN
- Job Type Full-time Description Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neu...
- 5/31/2024 12:00:00 AM
Contact Center Operations Manager
- VBeyond Corporation
-
Jersey City, NJ
- Title: Customer Experience Contact Center Strategy and Operations Manager Location: Jersey City, NJ Experience in Financ...
- 5/31/2024 12:00:00 AM
Contact Center Manager (Call Center Manager)
- Educational Federal Credit Union
-
Miami, FL
- Job Summary: The Member Contact Center Manager is responsible for the leadership of the Credit Union's Member Contact Ce...
- 5/30/2024 12:00:00 AM
Contact Center Manager
- SEB Professional North America
-
Irvine, CA
- Who Are We? Our passion for coffee makes SEB Professional North America a growing company! We are in the professional co...
- 5/29/2024 12:00:00 AM
About Maine
To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West).
Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$84,813 to $121,769
Most Popular Cities in Maine for Inbound Contact Center Manager Jobs
What does an Inbound Contact Center Manager do?
Inbound Contact Center Manager in Altus, OK
When customers call a business on the phone for support, the call center is where they land.
December 29, 2019
Inbound Contact Center Manager in High Point, NC
Having a good coaching program in place is vital to success in improving efficiency. Make sure your call center software includes a coaching and monitoring tool.
January 01, 2020
Inbound Contact Center Manager in Columbus, GA
Traditional call centers are the heart of customer service for many businesses.
February 11, 2020