Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Delivering the highest quality gastrointestinal healthcare in Northern Colorado. We respect our patients, our referring providers and business partners; we respect each other and our communities.
Position Purpose
The Contact Center Manager will be responsible for leading a team of Procedure Schedulers, Office Schedulers, and Referral Specialists. The Contact Center Manager will oversee the daily operations of our call center. Incumbent will be responsible for ensuring operational success of the Contact Center, resulting in the highest level of patient satisfaction.
Essential Job Functions
Required Competencies
· Demonstrated comfort with Windows-based computer systems.
Knowledge, Skills, and Abilities
Required Competencies and Experience
Working Conditions and Physical Requirements
Equipment used
Computer, printer, multi-line telephone, headset, fax machine, scanner, postage machine
Benefits
The Centers for Gastroenterology is proud to offer medical, dental, vision, life insurance, identity theft protection, a monthly HSA contribution, a 401(k) option with employer matching, 7 paid holidays, a personal holiday, a generous PTO package, a quarterly bonus program, an Employee Assistance program, voluntary accident and critical illness benefits, professional development opportunities, and of course, an awesome work environment!
Equal Employment Opportunity
Centers for Gastroenterology is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military, or veteran status
Job Type: Full-time
Pay: $53,805.00 - $73,982.00 per year
Benefits:
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Work Location: In person