Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Requirements
Skill, Knowledge & Experience:
• The candidate must have a currently active NATO SECRET security clearance
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Extensive experience in managing IT migration projects, preferably in military or structured environments. (5 years)
• Proficient in Microsoft 365 and cloud computing technologies. (3 years)
• Strong project management skills, including experience with reporting and KPI analysis.
• Excellent communication and interpersonal abilities.
• Preferable: Certifications in Project Management (PMP), Microsoft 365, or related fields.
• Experience in conducting/supporting user training and providing technical support.
• A thorough knowledge (both verbal and writing) in the English language
• Primary location is Norfolk, Virginia, the candidate may require to travel to other NATO locations (mainly in Europe).
• Ability to obtain an RFV to work on-site at an US Military installation
Duties and Role:
The organization is looking for an implementation manager with the following duties:
• Oversee the M365 migration project, ensuring adherence to timelines, budgets, and quality standards.
• User Transition Management: Manage the distribution of hardware and software, facilitate account setups, and ensure a seamless transition for users to the new cloud environment.
• Training and Support Coordination: Organize comprehensive training programs for users, collaborating with trainers and IT support teams to address user needs effectively.
• Stakeholder Communication: Maintain open lines of communication with all business units, providing regular updates and addressing any concerns promptly.
• Reporting and KPI Management: Develop and maintain detailed project reports, track key performance indicators (KPIs) to assess project progress, identify areas for improvement, and ensure project objectives are met.
• Feedback Analysis: Implement mechanisms for collecting and analyzing user feedback to enhance the migration process and user experience.
• On-Site and Travel Requirements: Be available on-site for the majority of the implementation phase (95%) and willing to travel as necessary to support project objectives.
Specific Working Conditions:
• 95% On-site in Norfolk, Virginia
• 5% travel to NATO Locations in Europe (mainly Braine-L'Alleud (BE), Mons (BE) or The Hague (NL))
• The project team is distributed between different NATO locations and most meetings take place virtually.
• Work on NR/NU level can be executed remotely
• Work on NS will have to be executed at an NCI Agency locations (Norfolk, Virginia)
• 5% travel to NATO locations in Europe is expected