Help Desk Support Specialist jobs in Utah
Recently Added Help Desk Support Specialist jobs
Help Desk Support Technician
- HireVue
-
South Jordan, UT
FULL_TIME
-
Company Description
HireVue is the talent experience leader – accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue has hosted more than 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe.
We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a diverse and inclusive culture based on a foundation of respect and inclusion.
Job Description
The Help Desk Support Technician is a highly organized self-starter with excellent attention to detail who supports HireVue’s help desk needs, creating an effective and efficient workforce that supports the needs of our internal team members.
Reporting to the help desk team lead, the Help Desk Support Technician is responsible for working the inbound Help Desk queue, provisioning and deprovisioning user accounts, and maintaining a positive customer satisfaction score with ticket troubleshooting & resolutions.
Essential Duties And Responsibilities- Support customers technical needs while providing an excellent service experience.
- Take ownership of the ticket queue - carry out problem analysis and implement temporary or permanent fixes to minimize customer downtime. Escalate incidents to other support teams when necessary and track the problem through resolution.
- Document all support interactions and resolutions in our ticketing system.
- Communicate effectively and timely, setting the proper expectations with our customers.
- Assist with hardware and software setup/installations, usage, licensing, and removal.
- Provision and deprovision system accounts. Manage the physical assets and equipment needs proficiently and accurately.
- Diagnose and resolve software and hardware incidents across Mac, Windows, mobile devices, and the office conference room AV systems.
- Identify and report on trends in the incident queue (recurring tickets, surge of tickets at certain times, etc)
- Update and maintain documentation for the Guru knowledge base.
- Maintain hardware inventory and asset lifecycle. Facilitate asset assignments, procurement, provisioning, returns, repairs, replacements, retirement, surplus, etc.
- 3-5 years in a Help Desk Support role.
- Experience supporting and maintaining PC’s, Mac’s, and mobile devices in a cloud based organization.
- Experience managing Help Desk incidents for onsite and remote employees via centralized management software.
- Understanding of IT technologies such as Azure,Intune, VPN, DNS, MDM, and O365.
- Highly self-motivated with a personal growth mindset.
A , Network , ITIL Foundation, ACMT, CCNA
Additional Information
HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
Here are some of the states where HireVue is currently hiring:
AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OK, PA, SC, TN, TX, UT, WI.
#remote-us - 10 Days Ago
Help Desk Support Tech
- ID Logistics US
-
West Jordan, UT
FULL_TIME
- Description of the Position:The role of the Help Desk Technician is to assist internal and external customers who areexperiencing procedural or operating difficulty with the use of corporate applicati...
- 10 Days Ago
Help Desk Support
- State of Utah
-
Draper, UT
CONTRACTOR
- Duration : 3 Months contract to Possible Hire.Job Description :This position supports users across the organization that have technical needs. Focusing primarily on Dell laptops and devices within a M...
- 17 Days Ago
Help Desk Support Technician | Hybrid
- HireVue Inc
-
South Jordan, UT
FULL_TIME
- Company DescriptionHireVue is the talent experience leader – accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects co...
- 24 Days Ago
Help Desk Support/Service Desk Agent
- Veterans Sourcing Group, LLC
-
South Jordan, UT
FULL_TIME
- Help Desk SupportPay Rate: $20/hrLocation: South Jordan, UTDuration: 6 Month - Long Term ProjectExecutive SummaryThe Service Desk Agent is the first point of contact for the users who call our IT Serv...
- 10 Days Ago
Help Desk Support Technician | Hybrid -- Remote | WFH
- Get.It Recruit - Administrative
-
West Jordan, UT
FULL_TIME
- We are a leader in enhancing the talent experience by accelerating the way organizations discover, engage, assess, and hire the best talent. Our innovative platform, featuring video interviewing, asse...
- 3 Days Ago
Help Desk Support Specialist jobs at Popular Companies
Help Desk Support Specialist
- GStek, Inc.
-
Leesville, LA
- Salary: Commen surate with experience Required: Active/recent U.S. Government Security Clearance Minimum of 3 years Help...
- 6/10/2024 12:00:00 AM
IT Help Desk Support Specialist
- The Cavco Family of Companies
-
Phoenix, AZ
- At Cavco Industries, Inc. (NASDAQ CVCO), our 7000 team members are at the heart of everything we do. We design and produ...
- 6/10/2024 12:00:00 AM
Help Desk Support Specialist
- North Risk Partners
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Sioux Falls, SD
- Description Are you interested in doing work that matters everyday with an organization intentional about building and l...
- 6/10/2024 12:00:00 AM
Help Desk Support Specialist
- Endurance IT Services
-
Chesapeake, VA
- Job Description IT Operations Analyst - Chesapeake, VA (hybrid on/off site) This candidate will be responsible for analy...
- 6/10/2024 12:00:00 AM
Help Desk Support Specialist
- TransPerfect
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Portland, OR
- Summary: TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in ou...
- 6/10/2024 12:00:00 AM
Help Desk Support Specialist
- Harvey Nash
-
Frankfort, KY
- This role is vital for the efficient and timely delivery of IT support services. To succeed in this role, individuals ne...
- 6/10/2024 12:00:00 AM
Help Desk Support Specialist
- Red Oak Technologies
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- Helpdesk Analyst Located onsite in Elk Grove, CA (5 Days / Week ONSITE) Ticketing System is ServiceNow. Handling call es...
- 6/10/2024 12:00:00 AM
Help Desk Support Specialist
- EIS Consulting Group
-
Petaluma, CA
- Job Description Job Description EIS Consulting Group is on looking to add a Help Desk Support Specialist who wants to wo...
- 6/9/2024 12:00:00 AM
About Utah
Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau.
Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$35,890 to $47,915
Most Popular Cities in Utah for Help Desk Support Specialist Jobs
What does a Help Desk Support Specialist do?
Help Desk Support Specialist
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023