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Help Desk Support Specialist jobs in Illinois

Recently Added Help Desk Support Specialist jobs

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Help Desk Support Specialist
  • DTI (Diversified Technology Inc.)
  • Chicago, IL CONTRACTOR
  • Who We Are

    Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.

    What We Do

    We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

    Are you and Help Desk Support Specialist looking for your next long-term project? If so, we want to speak with you! DTI has an immediate need for a Help Desk Support Specialist for a 3 year project with extension in Chicago, IL.

    Must work on our W2

    Hybrid role in Chicago, IL

    You will be reporting to IT Manager

    Scope Of Work

    The Metropolitan Pier and Exposition Authority (MPEA) is seeking a dedicated Help Desk Support Specialist to provide comprehensive IT support and maintain the IT functions for approximately forty to fifty staff members across various disciplines, including accounting and construction management.

    Responsibilities

    • Help Desk Support:

    Provide 24/7 help desk support online, by chat, and by phone for all IT and A/V-related issues.

    Assist staff with troubleshooting and resolving hardware, software, and network problems in a timely manner.

    Maintain detailed records of support requests and resolutions.

    • Workstation Management:

    Manage and support 41 workstations, including 24 open cubicles (with expansion capability for 30), 13 semi-enclosed offices, and 3 semi-enclosed C-suite offices.

    Provide IT support for the security office, receptionist station (connected to the AVAYA phone system), and team rooms with A/V capabilities.

    • Network Monitoring and Maintenance:

    Remotely monitor all IT, A/V equipment, software, and network systems to ensure optimal performance.

    Perform regular maintenance, updates, and replacements of equipment and software as necessary.

    Manage network security and backup systems, ensuring all devices have the latest malware and virus protection.

    • Infrastructure Support:

    Maintain all IT, A/V, and other infrastructure components, including desktop phones, A/V closet, and server room.

    Support various collaboration spaces, a café with a flat screen display, and two conference rooms with full A/V capabilities.

    • Software Management:

    Maintain software licenses, update, replace, and provide new software as required/requested.

    Assist in the installation and configuration of new software and ensure compatibility with existing systems.

    • Procurement and Asset Management:

    Assist in purchasing and installing new IT equipment and software, with costs covered by MPEA.

    Maintain an inventory of all IT assets and ensure they are up-to-date and functioning properly.

    • Training and Documentation:

    Provide training and create training materials on IT systems and procedures for MPEA staff.

    Develop and maintain comprehensive documentation for IT support processes and procedures.

    Risk Assessment And Reporting

    Conduct quarterly risk assessments of the IT function and report findings to MPEA Senior Management.

    Provide recommendations for hardware, software, and system performance improvements.

    • Continuous Improvement:

    Stay updated on the latest IT trends and technologies to ensure MPEA's systems remain current and efficient.

    Provide cost-effective and modern recommendations for software and equipment enhancements or replacements.

    Qualifications

    • Proven experience in providing IT help desk support.
    • Strong understanding of network security, malware, and virus protection.
    • Proficiency in managing A/V systems and IT infrastructure.
    • Excellent problem-solving skills and ability to provide effective solutions.
    • Strong communication skills and the ability to coordinate with various teams.
    • Experience in procurement and installation of IT equipment and software.
    • Ability to conduct risk assessments and provide strategic recommendations.

    Additional Information:

    • The term of the agreement is three (3) years, with potential extensions in one-year increments up to a two (2) year term.
    • MPEA reserves the right to terminate the contract at the end of any one-year term.
  • 3 Days Ago
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Help Desk Support Specialist
  • wedi Corp
  • Batavia, IL FULL_TIME
  • The primary responsibilities of the Help Desk Support Specialist are to provide company-wide onsite and remote troubleshooting and technical support on a variety of IT related hardware, software and b...
  • 1 Day Ago
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IT Help Desk Support Specialist
  • USA Vein Clinics, Vascular, Fibroid and Oncology Centers
  • Chicago, IL FULL_TIME
  • USA Clinics Group, Vascular Centers, and Fibroid Centers are growing and looking to add an IT Help Desk Support Specialist to our team! As an IT Help Desk Support Specialist, you would be responsible ...
  • 6 Days Ago
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IT Support & Help Desk Specialist
  • City of Quincy
  • Quincy, IL FULL_TIME
  • City of Quincy Job Description JOB TITLE: IT Support and Help Desk Specialist DATE: July 2022 DEPARTMENT: Information Technology FLSA STATUS: Exempt POSITION SUMMARY: Under general supervision, the IT...
  • 19 Days Ago
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Help Desk and Technical Support Specialist
  • Morton College
  • Cicero, IL FULL_TIME
  • Required Qualifications Two years of computer related experience; or an associate’s degree in data processing or a related field experience. Knowledge of computer hardware and software. Good customer ...
  • 24 Days Ago
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Help Desk Support Specialist with Security Clearance
  • ClearanceJobs
  • Scott, IL PART_TIME
  • Job Number: R0197374 Help Desk Support SpecialistKey Role: Provide end-user support for a mission-critical system for a DoD client. Work under general supervision and provide account administration an...
  • 8 Days Ago
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Help Desk Support Specialist jobs at Popular Companies

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Help Desk Support Specialist
  • Syntricate Technologies
  • Golden, CO
  • Requireements: vailability to work 4 days/week at the Client's site in Golden, CO (required); Experience working as Help...
  • 6/11/2024 12:00:00 AM
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Help Desk Support Specialist
  • ManTech International Corporation
  • Fort George G Meade, MD
  • Serves as a point of contact for customers seeking technical assistance via phone or email. Possess familiarity with the...
  • 6/11/2024 12:00:00 AM
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Help Desk Support Specialist
  • Charlton Group, Inc.
  • Quincy, MA
  • Job Description Job Description The Charlton Group is seeking a Help Desk Support Specialist for a Hybrid-Remote positio...
  • 6/11/2024 12:00:00 AM
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Help Desk Support Specialist
  • GStek, Inc.
  • Leesville, LA
  • Salary: Commen surate with experience Required: Active/recent U.S. Government Security Clearance Minimum of 3 years Help...
  • 6/10/2024 12:00:00 AM
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IT Help Desk Support Specialist
  • The Cavco Family of Companies
  • Phoenix, AZ
  • At Cavco Industries, Inc. (NASDAQ CVCO), our 7000 team members are at the heart of everything we do. We design and produ...
  • 6/10/2024 12:00:00 AM
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Help Desk Support Specialist
  • North Risk Partners
  • Sioux Falls, SD
  • Description Are you interested in doing work that matters everyday with an organization intentional about building and l...
  • 6/10/2024 12:00:00 AM
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Help Desk Support Specialist
  • Endurance IT Services
  • Chesapeake, VA
  • Job Description IT Operations Analyst - Chesapeake, VA (hybrid on/off site) This candidate will be responsible for analy...
  • 6/10/2024 12:00:00 AM
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Help Desk Support Specialist
  • EIS Consulting Group
  • Petaluma, CA
  • Job Description Job Description EIS Consulting Group is on looking to add a Help Desk Support Specialist who wants to wo...
  • 6/9/2024 12:00:00 AM
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About Illinois

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$38,607 to $51,542

Most Popular Cities in Illinois for Help Desk Support Specialist Jobs

What does a Help Desk Support Specialist do?

Help Desk Support Specialist
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023