Help Desk Support Specialist jobs in Alaska

Our Downtown Fairbanks branch has an amazing opportunity for a technical wizard to join our IT team! This is a full-time position for career-minded people looking for a place with awesome benefits and a great work environment!

Our Downtown Branch has an immediate opening for an Help Desk Specialist! This full-time position is primarily 8-5 Mon-Fri with occasional overtime.

Position Overview:

The Help Desk Specialist position’s primary responsibility is to provide first level support to employees or external customers relating to technical issues involving core business applications and operating systems. Additionally this position may perform routine network systems maintenance.

Essential Duties and Responsibilities:

• Responds to user issues via phone, email, computer chat or in person
• Manages user requests in a timely manner
• Provides employee or external customer assistance
• Documents user interactions
• Runs diagnostics to resolve user-reported issues
• Escalates complex and/or advanced issues to the next level of support
• Installs, makes changes and repairs workstation hardware and software
• Follows up with users to ensure issues are resolved
• Performs workstation and peripheral management / administration
• Sets up new users and performs IT orientation per prescribed standards to workstation, telephone and other devices
• Performs data extraction and report writing
• Travels to other branches to perform maintenance and repair of hardware and software as needed
• Processes, prints and uploads documents into appropriate databases as required.

Knowledge, Skills and Abilities:

• 1 year experience with current technology or in a help desk environment required
• Previous coursework or certification in computer science or related field preferred
• Previous operational banking experience required, or a combination of education and experience
• Flexibility to work a variety of shifts with minimal notice
• Available to work overtime if necessary
• Proficiency with Microsoft operating system and applications
• Ability to diagnose and resolve basic workstation technical issues
• Ability to follow complex detailed instructions to accomplish more complex tasks
• Excellent oral communication skills
• Strong attention to detail
• Strong interpersonal and problem solving skills
• Ability to lift 50 lbs

Mt. McKinley bank provides a full benefit package including medical, dental, vision, life and AD&D insurance, 401k, paid holidays, vacation and sick leave, tuition reimbursement, on-site employee work out room, and free covered parking!

Mt. McKinley Bank is an Equal Opportunity Employer

FDIC

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Education:

• High school or equivalent (Required)

Experience:

• tech support: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person