Help Desk Supervisor jobs in Wisconsin
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Novalink Solutions LLC
-
Madison, WI
FULL_TIME
-
Job Description
Top 3-4 Required skills (6 or more years of experience) :
Ability to independently perform root cause analysis and issue resolution of complex IT issues
related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows,
M365).
Effective and professional communication and interpersonal skills when dealing with a variety of
customers including executives.
Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry
best practices.
Highly self-motivated with the ability to effectively prioritize and execute tasks with strong
attention to detail.
Top 2-3 Nice to Have skills :
ITIL 4 Foundation certification or similar
PMP certification or similar
Requirements
Top Required Skills & Years of Experience :
At least 6 years' experience in the following :
Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.
g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
- Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
- Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Nice to Have Skills :
- ITIL 4 Foundation certification or similar
- CompTIA A certification or similar
- PMP certification or similar
Last updated : 2024-06-05
- 4 Days Ago
- NOVALINK SOLUTIONS LLC
-
Madison, WI
FULL_TIME
- Top 3-4 Required skills (6 or more years of experience):Ability to independently perform root cause analysis and issue resolution of complex IT issuesrelated to DFI hardware and software (e.g., Lenovo...
- 4 Days Ago
- Information Resource Group
-
Madison, WI
FULL_TIME
- Role: Help DeskLocation: Madison, WIDuration: One YearTop Required Skills & Years Of ExperienceAt least 6 years' experience in the following:Ability to independently perform root cause analysis and is...
- Just Posted
- Randstad Digital
-
Appleton, WI
FULL_TIME
- Job Detailsjob summary:The End User Support Technician (IT) is responsible for providing technical support to all internal and external users who utilize County systems. The End User Support Technicia...
- 1 Day Ago
- Corelleaf Design Studio
-
Appleton, WI
FULL_TIME
- Education/Certifications/Experience RequirementsAssociate degree in an IT related field with three years Help Desk or networking experience.Or any combination of education and experience that provides...
- 1 Day Ago
- Manitowoc Public Utilities
-
Manitowoc, WI
FULL_TIME
- Job DescriptionDue to recent internal promotions MPU is looking for a Help Desk Technician!The Help Desk Technician provides user support and customer service on a variety of company-supported compute...
- 2 Days Ago
Help Desk Supervisor jobs at Popular Companies
- Lockheed Martin
-
Moorestown, NJ
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- 6/10/2024 12:00:00 AM
- Carter Bank
-
Martinsville, VA
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- 6/10/2024 12:00:00 AM
- Akkodis
-
- Akkodis is seeking an IT Service Desk Supervisor to join a growing company in the Des Moines, IA area! Candidates must b...
- 6/9/2024 12:00:00 AM
- Baskervill
-
Richmond, VA
- Baskervill is an award-winning, multi-disciplinary design firm with offices throughout the country and in Gdansk, Poland...
- 6/9/2024 12:00:00 AM
- Felician Sisters of North America
-
Livonia, MI
- Job Description Job Description Are you interested in using your IT Support skills to give back to those who have dedica...
- 6/8/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 6/8/2024 12:00:00 AM
- Venusgeo Solutions
-
Indianapolis, IN
- The top responsibilities will include application processing, customer service interaction, and case management. The ide...
- 6/7/2024 12:00:00 AM
- Suncoast Credit Union
-
Tampa, FL
- Overview: Compensation: $66,000 - $97,000 based on experience and credentials Location Type: Hybrid, the incumbent will ...
- 6/6/2024 12:00:00 AM