Help Desk Supervisor jobs in Virginia
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
Help Desk Supervisor
- ManTech
-
Norfolk, VA
FULL_TIME
-
Secure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer-oriented Help Desk Supervisor to join our team in Norfolk, VA.
Responsibilities include but are not limited to:- Familiar with a variety of the field’s concepts, practices, and procedures.
- Relies on extensive experience and judgment to plan and accomplish goals.
- May lead and direct the work of others.
- Provides daily supervision and direction to staff who are responsible for phone and in-person support to users of NMMES applications.
- These personnel serve as the first point of contact for troubleshooting Tier-2 and Tier-3 hardware and software problems.
- Manages the staff and operations of a technical help desk.
- Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates.
- Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems.
- Identifies and gathers key metrics to analyze the help desk performance and identify problem areas.
- Develops and optimizes processes to achieve service level requirements and performance goals.
- May act as the escalation point and facilitator for severe, critical, or unique issues.
- Manages subordinate staff in the day-to-day performance of their jobs.
- Ensures that project/department milestones/goals are met and adhering to approved budgets.
- Extensive knowledge of the function and department processes.
- 3 years of position-specific relevant experience
- 1 year of managerial experience
- High School Diploma
- DoD 8570.01-M IAT Level II certification required
- Current Secret clearance
- The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information. - 8 Days Ago
Help desk supervisor
- ST2 ManTech Advanced Systems Intl
-
Norfolk, VA
FULL_TIME
- Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International , you’ll hel...
- Just Posted
Help desk
- Yorktown Systems Group
-
Norfolk, VA
FULL_TIME
- Summary : The Unconventional is seeking a qualified applicant to work in Help Desk and Administration providing support to the NATO Allied Command Transformation (ACT) program. The main objectives of ...
- 19 Days Ago
Help desk
- Bravura Information Technology Systems, Inc.
-
Newport, VA
FULL_TIME
- Manages daily tasks associated with monitoring and answering any questions / trouble calls from users of LLC website, Blackboard Learn™ online courses, or organizational sites, and other student inqui...
- 23 Days Ago
Help Desk - Service Desk Manager
- Progression Inc.
-
Washington, VA
CONTRACTOR
- Service Desk Manager Washington, D.C MustActive Top SecretExperienced Enterprise Service Desk Manager5 years of IT Service Desk, Help Desk, Desktop and Deskside Support experience2 years' experience a...
- 3 Days Ago
Help Desk Engineer
- Jobot
-
Richmond, VA
FULL_TIME
- Job DetailsGreat growth opportunity!This Jobot Job is hosted by: Jason LeonardAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $50,000 - $50,000 per ...
- 1 Day Ago
Help Desk Supervisor jobs at Popular Companies
IT Help Desk Supervisor
- Suncoast Credit Union
-
Tampa, FL
- Overview: Compensation: $66,000 - $97,000 based on experience and credentials Location Type: Hybrid, the incumbent will ...
- 6/11/2024 12:00:00 AM
Help Desk Supervisor (HYBRID TELEWORK)
- Lockheed Martin
-
Moorestown, NJ
- Job Description We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requireme...
- 6/10/2024 12:00:00 AM
Branch Help Desk Analyst
- Carter Bank
-
Martinsville, VA
- POSITION TITLE: Branch Help Desk Analyst FLSA STATUS: Non-Exempt SUMMARY: The Branch Help Desk Analyst supports branch a...
- 6/10/2024 12:00:00 AM
Help Desk Coordinator
- L.S. Starrett Company
-
Athol, MA
- Job Summary: Manages the Information Technology help desk operations.Duties and Responsibilities: Managing critical asse...
- 6/10/2024 12:00:00 AM
Help Desk Coordinator
- Link Solutions, Inc.
-
Frederick, MD
- Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government c...
- 6/10/2024 12:00:00 AM
Information Technology Help Desk Supervisor
- Akkodis
-
- Akkodis is seeking an IT Service Desk Supervisor to join a growing company in the Des Moines, IA area! Candidates must b...
- 6/9/2024 12:00:00 AM
IT Help Desk Coordinator
- Baskervill
-
Richmond, VA
- Baskervill is an award-winning, multi-disciplinary design firm with offices throughout the country and in Gdansk, Poland...
- 6/9/2024 12:00:00 AM
IT Help Desk Coordinator
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 6/8/2024 12:00:00 AM
About Virginia
Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$78,763 to $99,488
Most Popular Cities in Virginia for Help Desk Supervisor Jobs
What does a Help Desk Supervisor do?
Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019