Help Desk Supervisor jobs in New York

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Analyst
  • HELP USA
  • New York, NY FULL_TIME
  • Location: 116 Williams Avenue, Brooklyn, NY, 11207 What You’ll Do Your role as Help Desk Analyst is crucial in resolving customer issues promptly and efficiently, ensuring their satisfaction. As a Help Desk Analyst, you will be the first line of defense for customer inquiries and play a vital role in identifying and resolving a wide range of technical issues. Your responsibilities will include: Receive and triage customer inquiries through various channels, including phone, email, chat, and ticketing systems. Actively listen to customer concerns and accurately diagnose the nature of technical problems. Troubleshoot and resolve various hardware, software, and network issues using established procedures and best practices. Provide clear and concise instructions to customers to guide them through troubleshooting steps and solutions. Escalate complex issues to senior technicians or other support teams as needed. Document customer interactions and resolution steps for future reference and knowledge sharing. Maintain accurate records of customer inquiries, issues, and resolutions. Stay up-to-date on the latest technologies and software updates relevant to the company's operations. Participate in ongoing training and development opportunities to enhance your technical skills and knowledge. Collaborate effectively with other support teams and departments to ensure seamless customer service delivery. Maintain a positive and professional attitude while interacting with customers, even in challenging situations. You’re a great fit for this role if you have: Minimum of 1-2 years of experience working in a technical support role. Strong understanding of computer hardware, software, and network principles. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills, with the ability to clearly explain technical concepts to customers in a non-technical way. Strong attention to detail and ability to work independently and as part of a team. Proficiency in using ticketing systems and other relevant tools. Excellent written and verbal communication skills. Ability to work efficiently under pressure and manage multiple tasks simultaneously. Customer-centric approach with a strong focus on delivering exceptional service.
  • 2 Months Ago

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Future Opening: IT Help Desk Supervisor
  • B&L PC SOLUTIONS INC
  • Hauppauge, NY FULL_TIME
  • About Us:B&L PC is a leading Managed Service Provider (MSP) known for providing comprehensive IT solutions to businesses of all sizes. With a diverse client base spanning various industries, we are co...
  • 2 Days Ago

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Help desk
  • Tekvivid Inc
  • Alabama, NY FULL_TIME
  • Role - Help Desk Agent Location- Remote Preferred Skills Help desk support experience, CRM (preferably Salesforce) experience, customer support skills Responsibilities Resolve email ticket issues in a...
  • 1 Day Ago

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Help Desk
  • Howard Systems International
  • Melville, NY CONTRACTOR
  • Provide initial support for customer inquiries received via the telephone and/or internet for the Credentialing online applications (Echo Credentialing). Assess nature of the customer's problem and ma...
  • 2 Days Ago

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Help Desk
  • Global Channel Management, Inc.
  • Binghamton, NY FULL_TIME
  • Company DescriptionGlobal Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of e...
  • 10 Days Ago

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Help Desk
  • Indotronix International Corporation
  • Albany, NY FULL_TIME
  • This job offer is not available in your country. Help Desk Albany, New York, United States Posted : 12 / 15 / 2023 Location : Albany, NY- Hybrid (2 resources) Duration : 2 / 1 / 2024 - 2 / 1 / 2025 Lo...
  • 14 Days Ago

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Help Desk Coordinator
  • Southern Baptist Theological Seminary
  • Louisville, KY
  • JOB TYPE: Full-time JOB SUMMARY The Help Desk Coordinator is the first point of contact for Campus Technology. This posi...
  • 6/2/2024 12:00:00 AM

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IT Help Desk Supervisor
  • Suncoast Credit Union
  • Tampa, FL
  • Overview: Compensation: $66,000 - $97,000 based on experience and credentials Location Type: Hybrid, the incumbent will ...
  • 6/1/2024 12:00:00 AM

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Help Desk Supervisor (HYBRID TELEWORK)
  • Lockheed Martin
  • Moorestown, NJ
  • Job Description We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requireme...
  • 5/31/2024 12:00:00 AM

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Branch Help Desk Analyst
  • Carter Bank
  • Martinsville, VA
  • POSITION TITLE: Branch Help Desk Analyst FLSA STATUS: Non-Exempt SUMMARY: The Branch Help Desk Analyst supports branch a...
  • 5/31/2024 12:00:00 AM

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Help Desk Coordinator
  • Link Solutions, Inc.
  • Frederick, MD
  • Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government c...
  • 5/31/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Akkodis
  • Akkodis is seeking an IT Service Desk Supervisor to join a growing company in the Des Moines, IA area! Candidates must b...
  • 5/30/2024 12:00:00 AM

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IT Help Desk Coordinator
  • Baskervill
  • Richmond, VA
  • Baskervill is an award-winning, multi-disciplinary design firm with offices throughout the country and in Gdansk, Poland...
  • 5/30/2024 12:00:00 AM

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IT Help Desk Coordinator
  • Imagine Staffing Technology, An Imagine Company
  • Buffalo, NY
  • IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
  • 5/29/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$81,504 to $103,565

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019