Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
A Global Government Contracting Company is seeking a Computer Help Desk Operator to join their team in Albuquerque, NM.
In general, the position is responsible for providing computer operations services necessary to support batch production schedules of the ALECS and Service Desk functions of the TIERS applications, and for monitoring the environment and performance of the ALECS and TIERS production systems using the provided systems, processes, and tools.
Work is performed in 24 / 7environment at the Albuquerque Data Center during the third shift and weekends. Third shift work week is Sunday through Thursday 12am- 8am.
Day to Day Work Responsibilities :
E., cable changes, rack mount components, verify operational, and escort 3 party hardware technicians)
Qualifications
Basic Qualifications :
Desired Qualifications :
Kaztronix is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, veteran status or any other consideration made unlawful by federal, state or local laws.
In addition, all human resource actions in such areas as compensation, employee benefits, transfers, layoffs, training and development are to be administered objectively, without regard to race, color, religion, age, sex, national origin, disability, veteran status or any other consideration made unlawful by federal, state or local laws.
By applying to the position, you acknowledge that your information will be used by Kaztronix in processing your application.
Last updated : 2024-05-02