Help Desk Supervisor jobs in Michigan
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
Help Desk Supervisor, hands-on
- Felician Sisters of North America
-
Livonia, MI
FULL_TIME
-
Job Description
Are you interested in using your IT Support skills to give back to those who have dedicated their lives to serving the most vulnerable and at-risk in the community?- We invite you to apply for the full-time Information Technology (IT) Help Desk Supervisor position in Livonia, MI. This onsite position provides the opportunity to work with Franciscan sisters and employees from various locations across North America.
- This position is primarily hands-on (troubleshooting / resolving support tickets) and supervising a few of the IT support team).
- 75% hands-on and 25% supervisory.
- We offer GREAT BENEFITS (affordable excellent health insurance), a competitive retirement program with matching, up to $1000 employee referral bonuses, annual pay increases, up to 24 days of paid time off (PTO) per year, PTO payout every year, tuition discount at Felician-affiliated universities, comprehensive benefits package, and more)!
The IT Help Desk Supervisor is responsible for supervising and managing the help desk team, ensuring timely and effective resolution of technical issues across the province. This position is responsible for supporting of hardware, software, applications, and maintenance of IT equipment. An IT Help Desk Supervisor plays a crucial role in ensuring efficient technical support for the Felician Sisters of North America (FSNA). In addition, this role participates in technical research and development discussions to enable continuing innovation within the province infrastructure.
Education and Experience:- Bachelor’s degree in engineering, computer science or related field; equivalent experience considered.
- Minimum of five (5) years IT Support experience.
- Must have prior knowledge and a minimum of 5 years’ experience with WIFI networks
- Must have prior knowledge and a minimum of 5 years’ experience with LAN networks
- Must have prior knowledge in Office 365 and Microsoft Server 2016 with a minimum of 5 years’ experience.
- Minimum (3) years of Supervisory experience preferred.
- Previous experience working for nonprofit or healthcare environment preferred.
- A high level of accountability and the ability to prioritize and delegate are essential.
- The ability to thrive within a fast-paced, demanding support environment while maintaining high company standards. Proven analytical and problem-solving abilities.
- Outstanding customer service
- Strong documentation skills.
- Health Insurance - affordable employee contributions and low deductible
- Dental Insurance
- Vision Insurance
- Retirement Plan
- Paid Time Off (PTO) including Holidays
- PTO Payout
- Life and AD & D Insurance
- Short-term Disability
- Long-term Disability
- Voluntary Life Insurance
- Voluntary A, D & D Insurance
- Voluntary Critical Illness and Accident Insurance
- Voluntary Spouse/Dependent Insurance
- Free Parking
- Pay Increases
- Competitive Pay
- Sprint Discount
- Verizon Discount
- Dell Computer Discount
- Well Aware Wellness Program
- Employee Assistance Program (EAP)
- Emergency Assistance Fund
- FSNA Care Connection - Deep Discounts on diapers and personal care products
- PayActiv - Access to earned but unpaid wages before payday
- Mentor program - Paid mentor orientation and wage increase while serving as a mentor.
- Clothing Benefit Program for Health Services or Facilities Management employees
- Ticketsatwork.com - Discounted travel and entertainment benefit
- Access Perks - Discounted travel and local retailers
- Perfect Presence Attendance Raffle (Quarterly)
- Employee Referral Bonus
- Commuter Benefits
- Pet Insurance
Employment opportunities are available throughout North America in the convents and administrative office. Employees in the convent homes care for our sisters directly as nurses (RNs/LPNs), and nurse aides/ CNAs. Other positions provide indirect care as dietary staff, housekeepers and maintenance workers. Additional departments provide operational support through Finance, the Office of Mission Advancement, Communications, Development, Human Resources, Program Outreach and IT. The Felician Sisters also focus on vocation, growth of ministries and have the mission of the “spiritual renewal of the world” through their actions, publications, social media and continuing to serve where they are needed.
The Felician Sisters is a congregation of women religious, inspired by the spiritual ideals of their foundress Blessed Mary Angela Truszkowska and Saints Francis of Assisi, Clare of Assisi and Felix of Cantalice. Founded in Poland in 1855, the first Felician Sisters arrived in North America in 1874 to minister to the immigrant and indigenous families of Polonia, WI. They established eight provinces across the United States and Canada. In 2009, they united the eight provinces into Our Lady of Hope Province, allowing for a more strategic use of resources.
Pioneers of social services, the Felician Sisters founded and continue to sponsor hospices, schools, childcare centers, hospitals, after-school programs, homeless shelters, food pantries, nursing homes, affordable housing communities, and missions in Haiti and Canada. Constantly evolving to meet the needs of the time, they continue to follow God’s will and Blessed Mary Angela’s directive to “serve where you are needed.”
Employment opportunities are available throughout North America in the convents and administrative office. Employees in the convent homes care for our sisters directly as nurses (RNs/LPNs), and nurse aides/ CNAs. Other positions provide indirect care as dietary staff, housekeepers and maintenance workers. Additional departments provide operational support through Finance, the Office of Mission Advancement, Communications, Development, Human Resources, Program Outreach and IT. The Felician Sisters also focus on vocation, growth of ministries and have the mission of the “spiritual renewal of the world” through their actions, publications, social media and continuing to serve where they are needed. The Felician Sisters is a congregation of women religious, inspired by the spiritual ideals of their foundress Blessed Mary Angela Truszkowska and Saints Francis of Assisi, Clare of Assisi and Felix of Cantalice. Founded in Poland in 1855, the first Felician Sisters arrived in North America in 1874 to minister to the immigrant and indigenous families of Polonia, WI. They established eight provinces across the United States and Canada. In 2009, they united the eight provinces into Our Lady of Hope Province, allowing for a more strategic use of resources. Pioneers of social services, the Felician Sisters founded and continue to sponsor hospices, schools, childcare centers, hospitals, after-school programs, homeless shelters, food pantries, nursing homes, affordable housing communities, and missions in Haiti and Canada. Constantly evolving to meet the needs of the time, they continue to follow God’s will and Blessed Mary Angela’s directive to “serve where you are needed.” - 23 Days Ago
Information Technology (IT) Help Desk Supervisor
- Felician Sisters of North America
-
Livonia, MI
FULL_TIME
- Are you interested in using your IT Support skills to give back to those who have dedicated their lives to serving the most vulnerable and at-risk in the community? We invite you to apply for the full...
- Just Posted
Help desk
- Federated Service Solutions
-
Plymouth, MI
FULL_TIME
- Job Title : Help Desk Agent Tier 1 Working Hours : Varies (24 / 7 Help Desk) About FSS : Founded in 2004, Federated Service Solutions (FSS) is passionate about helping businesses do business better. O...
- 4 Days Ago
Help desk
- Sentinel Offender Services
-
Coldwater, MI
FULL_TIME
- Responsibilities Sentinel is looking for an onsite Help Desk Professional to join our team. The ideal candidate will be troubleshooting and repairing desktops and laptops along with re-imaging softwar...
- 8 Days Ago
Help desk
- Aramark
-
Detroit, MI
FULL_TIME
- Job Description The Receptionist welcomes and accommodates guests and staff in an efficient and friendly manner. Answers external and internal telephone calls taking and delivering messages as needed....
- 19 Days Ago
IT Help Desk
- Galco Industrial Electronics
-
Madison, MI
FULL_TIME
- Galco Industrial Electronics is an authorized distributor for over one million products from over 400 brands. We specialize in industrial, electrical and electronic automation, control and component s...
- 1 Day Ago
Help Desk Supervisor jobs at Popular Companies
IT Help Desk Supervisor
- Suncoast Credit Union
-
Tampa, FL
- Overview: Compensation: $66,000 - $97,000 based on experience and credentials Location Type: Hybrid, the incumbent will ...
- 6/11/2024 12:00:00 AM
Help Desk Supervisor (HYBRID TELEWORK)
- Lockheed Martin
-
Moorestown, NJ
- Job Description We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requireme...
- 6/10/2024 12:00:00 AM
Branch Help Desk Analyst
- Carter Bank
-
Martinsville, VA
- POSITION TITLE: Branch Help Desk Analyst FLSA STATUS: Non-Exempt SUMMARY: The Branch Help Desk Analyst supports branch a...
- 6/10/2024 12:00:00 AM
Help Desk Coordinator
- L.S. Starrett Company
-
Athol, MA
- Job Summary: Manages the Information Technology help desk operations.Duties and Responsibilities: Managing critical asse...
- 6/10/2024 12:00:00 AM
Help Desk Coordinator
- Link Solutions, Inc.
-
Frederick, MD
- Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government c...
- 6/10/2024 12:00:00 AM
Information Technology Help Desk Supervisor
- Akkodis
-
- Akkodis is seeking an IT Service Desk Supervisor to join a growing company in the Des Moines, IA area! Candidates must b...
- 6/9/2024 12:00:00 AM
IT Help Desk Coordinator
- Baskervill
-
Richmond, VA
- Baskervill is an award-winning, multi-disciplinary design firm with offices throughout the country and in Gdansk, Poland...
- 6/9/2024 12:00:00 AM
IT Help Desk Coordinator
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 6/8/2024 12:00:00 AM
About Michigan
Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th parallel north runs through the state—marked by highway signs and the Polar-Equator Trail—along a line including Mission Point Light near Traverse City, the towns of Gaylord and Alpena in the Lower Peninsula and Menominee in the Upper Peninsula. With the exception of two small areas that are drained by the Mississippi River by way of the Wisconsin River in the Upper Peninsula and by way of the Kankakee-Illinois River in the Lower Peninsula, Michigan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$77,507 to $97,901
Most Popular Cities in Michigan for Help Desk Supervisor Jobs
What does a Help Desk Supervisor do?
Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019