Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Customer Care Help Desk Supervisor
Remote / Operations / Sales / Biz Dev / Full-time Sirona Medical, a San Francisco, CA-based software company founded on a deep understanding of both the practice and business of radiology, is addressing the needs of todays radiology practices with a novel cloud-native platform that unifies radiology IT applications worklist, viewer, and reporter onto a single, streamlined workspace with the goal of enabling radiologists to work as fast as they can think.
Sironas radiology operating system (RadOS) puts radiologists in the drivers seat with AI-powered solutions that simplify their workflow and amplify their work product.
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As Sironas Help Desk Supervisor you are responsible for delivering a unique experience to our users. Your focus will be on cultivating help desk support in line with the vision of the Customer Success team.
You will resolve all customer-facing issues through a collaborative process that you will create and own. Youll have the opportunity to develop efficient workflow paths for engaging with your team.
As Help Desk Supervisor, you will be responsible for building a team to support our users during business hours. You will define and exemplify what the design culture at Sirona stands for and represents.
You will develop and implement processes and frameworks that can scale along with our teams to help ensure teams can work collaboratively, inclusively, and with maximized efficiency and joy. Responsibilities
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Benefits