Help Desk Manager jobs in West Virginia
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- Logistics Integration Solutions (LIS)
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Charleston, WV
FULL_TIME
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LIS is a leading Technology Company specializing in IT Consulting, Staffing and Enterprise Solutions. We offer a flexible and friendly work environment that enables career growth and opportunities.
Our organization is looking for an experienced Junior Help Desk Support for a (1-3) years contract position in Charleston, WV.
1. Job Title: Junior Help Desk Support
2. Location: Charleston, WV
3. Job Duration: 1-3 years
4. Assignment Type: 1099, C2C
5. Pay Rate: Negotiable
6. Special Skills: help desk, ms office, lan, wan, servers, vpn, ticketing system
1. General Description:
Provide technical support to customers for a wide range of computer-related issues. Actively listen to customer problems and be able to document them appropriately. Ability to diagnose, problem-solve and resolve customer issues. Follow-up with customer to ensure problem has been resolved. Update the knowledge base with process changes and recommended solutions. Requires experience and understanding of technical infrastructure and the ability to know limitations and be able to escalate more complex problems when appropriate.1. Typical Duties:
1. Answer inquiries from customer regarding request, incidents or problems
2. Document all aspect of the interaction in the ticketing system
3. Maintain a pleasant demeanor with all customer
4. Immediately escalate any issue identified as security related
1. Ability to conduct meanful Knowledge Base searches in order to pull the correct information for the problem presented
2. Show respect and courtesy to all customer
3. Ability to remain calm and focused when dealing with difficult customers1. The following skills and experience are preferred:
Prior Help Desk experience preferred, extensive knowledge of MS Office (2007 to present) beyond basic personal use required, familiarity with technical infrastructure to include LAN’s, WAN’s, and servers. High school degree required. College experience a plus. Experience with virtual private networking a plus.#IND2
Job Types: Full-time, Contract
Schedule:
- Monday to Friday
Experience:
- Help desk: 1 year (Required)
- lan, wan, servers, vpn: 1 year (Required)
Work Location: In person
- 3 Days Ago
- Insight Medical Imaging
-
Greystone, WV
FULL_TIME
- Job Description Job Profile: IT Help Desk Technician Reports to: IT Manager Direct Reports: N/A Hours: 40 hours/week, Permanent Full-Time Location: Greystone Closing Date: Until Successful Candidate F...
- 5 Days Ago
- Seneca Resources
-
South Charleston, WV
FULL_TIME
- Provide technical support to customers for a wide range of computer-related issues. Actively listen to customer problems and be able to document them appropriately. Ability to diagnose, problem-solve ...
- Just Posted
- Seneca Resources
-
South Charleston, WV
FULL_TIME
- Job DescriptionProvide technical support to customers for a wide range of computer-related issues. Actively listen to customer problems and be able to document them appropriately. Ability to diagnose,...
- 1 Day Ago
- Patriot LLC
-
Kearneysville, WV
FULL_TIME
- Patriot, LLC is looking to add Help Desk Specialists to our team in Kearneysville, WV.As a Help Desk Specialist the ideal candidate will provide Tier II and III technical software, problem resolution ...
- 10 Days Ago
- WVU Medicine
-
Morgantown, WV
PART_TIME
- Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
- 2 Days Ago
Help Desk Manager jobs at Popular Companies
- City of Peoria
-
Baltimore, MD
- Job Description Help Desk Manager - Washington, D.C ASRC Federal Cyber, LLC is a technical, professional services compan...
- 6/11/2024 12:00:00 AM
- Roosevelt University
-
Chicago, IL
- A Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted ...
- 6/11/2024 12:00:00 AM
- LTIMindtree
-
Battle Creek, MI
- About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across in...
- 6/10/2024 12:00:00 AM
- JSM CONSULTING INC
-
Albany, NY
- Job Description Job Description 80 months of experience supporting Apple (iOS) mobile devices 75 months of experience wi...
- 6/8/2024 12:00:00 AM
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 6/7/2024 12:00:00 AM
- PDC Technologies
-
Fort Lauderdale, FL
- Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
- 6/7/2024 12:00:00 AM
- 7N
-
Newtown Square, PA
- MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide su...
- 6/7/2024 12:00:00 AM
- EverStaff
-
Pittsburgh, PA
- Job Description Everstaff is seeking a Help Desk Manager, to join a prominent client we have in Pittsburgh. In this role...
- 6/7/2024 12:00:00 AM