Help Desk Manager jobs in Indiana

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Front Desk Receptionist
  • Love Help Care
  • Fort Wayne, IN FULL_TIME
  • Love Help Care Family Support is looking for a Front Desk Receptionist to join our team at our Fort Wayne IN office. This includes greeting, answering phones, assisting clients, data entry, and light filing.
    The ideal candidate will deliver a professional and qualified first impression to all clients. This person has excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask.

    Desired Behaviors:

    • Positive Attitude, Welcoming & Friendly, Outgoing
    • Responsible, Dependable and Accountable
    • Works well with a Team and displays teamwork in front of patient
    • Detail orientated
    • Demonstrates regular attendance and punctuality
    • Self-motivated and Self Starter
    • Responsibilities:
    • Guest services Welcome guests, employees, and clients who arrive at the office and clarify the purpose of their visit and who they want to see. Answer all phone calls and emails sent to the main office and provide inter-office messages as requested.
    • Administration Send out and receive email, documents, and packages. Distribute items to mailboxes and offices as requested. File and keep good records. Data entry accurately and timely. Maintain an organized filing system. Another miscellaneous duties.

    Requirements:

    • 18 Years or Older
    • Average with Microsoft Office Suite
    • Ability to learn basic new systems
    • Reliable, professional, courteous and patient
    • Good communication and writing skills
    • Very Confidential
    • Ability to keep busy during down times

    Job Type: Full-time

    Pay: $14.00 - $17.00 per hour

    Expected hours: 40 per week

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • Schedule management: 1 year (Required)
    • Customer service: 2 years (Required)
    • Intake Receptionist: 1 year (Preferred)

    Work Location: In person

  • 11 Days Ago

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Front Desk Reception-Part Time
  • Rx Help Centers
  • Indianapolis, IN PART_TIME
  • Company DescriptionABOUT RX HELP CENTERS: Founded in 2009 and headquartered in Indianapolis, IN Rx Help Centers is one of America's leading prescription drug advocacy services. Our mission is to provi...
  • 21 Days Ago

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RN Case Manager
  • Help at Home
  • Muncie, IN FULL_TIME
  • Help at Home is hiring a RN Case Manager! $2500 Hiring Incentives for Nurses Starting pay up to $65K Offering weekly pay! Help at Home, LLC is the nation’s leading provider of high quality care and su...
  • 17 Days Ago

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Help Desk Assistant
  • Insight Global
  • Columbus, IN FULL_TIME
  • This job offer is not available in your country. Job Description Main Responsibilities : Communication between field, sales, business development managers, clients, and or co-workers Provide a complet...
  • 2 Days Ago

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Help Desk Coordinator
  • Argyll Infotech Enterprise Pvt Ltd
  • Indianapolis, IN CONTRACTOR
  • Administration of a new human-centered federal government benefit program Processing applications according to USDA guidelines Providing customer service through phone or email interactions Maintainin...
  • 2 Days Ago

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Help Desk Technician
  • Netfor, Inc.
  • Indianapolis, IN FULL_TIME
  • Position DescriptionSummarize the overall nature and scope of the position in a few sentences. This position will provide first level technical support of hardware, applications, operating systems and...
  • 2 Days Ago

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Help Desk Manager
  • Roosevelt University
  • Chicago, IL
  • A Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted ...
  • 6/11/2024 12:00:00 AM

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Help Desk Manager
  • City of Peoria
  • Baltimore, MD
  • Job Description Help Desk Manager - Washington, D.C ASRC Federal Cyber, LLC is a technical, professional services compan...
  • 6/11/2024 12:00:00 AM

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Help Desk Manager
  • LTIMindtree
  • Battle Creek, MI
  • About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across in...
  • 6/10/2024 12:00:00 AM

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Help Desk Manager
  • JSM CONSULTING INC
  • Albany, NY
  • Job Description Job Description 80 months of experience supporting Apple (iOS) mobile devices 75 months of experience wi...
  • 6/8/2024 12:00:00 AM

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Help Desk Manager
  • VC5 Consulting
  • Chicago, IL
  • Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
  • 6/7/2024 12:00:00 AM

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IT Help Desk Manager
  • PDC Technologies
  • Fort Lauderdale, FL
  • Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
  • 6/7/2024 12:00:00 AM

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Help Desk Manager
  • 7N
  • Newtown Square, PA
  • MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide su...
  • 6/7/2024 12:00:00 AM

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Help Desk Manager
  • EverStaff
  • Pittsburgh, PA
  • Job Description Everstaff is seeking a Help Desk Manager, to join a prominent client we have in Pittsburgh. In this role...
  • 6/7/2024 12:00:00 AM

Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west. Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$103,358 to $136,356

Help Desk Manager in La Crosse, WI
We are looking for a very proactive and customer-service oriented manager that has strong project management skills and can bring structure and consistency.
January 17, 2020
Help Desk Manager in Youngstown, OH
We are seeking a Senior Help Desk Manager to join our proposal supporting Department of State Information Technology Enterprise Operations Support contract.
January 18, 2020
Help Desk Manager in Bremerton, WA
CA Service Manager offers integration with the following business systems and applications.
December 06, 2019