Help Desk Manager jobs in Delaware
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
Branch Manager
- Help at Home
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Dover, DE
FULL_TIME
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Help at Home and its affiliates are the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.
Job Summary
The Branch Manager will direct and supervise the staff and day-to-day operations in the Dover, DE location, to ensure delivery of quality services to all clients. This position assures compliance with various regulations, policies, and procedures, to meet and exceed achievement of operational goals and objectives. This is an exciting opportunity to be part of stellar team and community to truly make a difference in people's lives.
As a People Leader- You lead with empathy, vulnerability, and honesty
- Must have a love of learning
- Endless curiosity and an enthusiasm for continuous improvement
- Team-first mindset
- Empower and inspire full time associates through coaching
- Hold others to high standard
- Knows how and when to celebrate success
- Hires and trains qualified candidates for field and administrative roles.
- Supervises and directs the service and performance of staff.
- Enters, approves, and submits Payroll timesheets and forms.
- Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.
- Organizes and administers all services and office operations with the service areas.
- Implements and interprets service and operations policies, and ensures compliance within state/federal/local and company guidelines.
- Interprets and monitors compliance of EVV operations.
- Performs monthly service calls to approx. 10% of clients to ensure workers are performing to standard and that clients are fully satisfied with services.
- Calculates weekly case counts and enters into tracking system.
- Monitors, analyzes, and reports on key performance indicators and adjusts for meeting Company guidelines.
- Tracks and reviews Branch’s financials to attain profitability.
- Sets weekly goals for staffing, recruitment, and referrals.
- Collaborates with Area Leader to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
- Maintains liaison with local contracting entity with regard to services and operations.
- Supervises the implementation of trainings in accordance with company/service guidelines and oversees training of Staffing Supervisors.
- Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
- Participates in community activities to promote the organization and to build goodwill.
- Advertises, markets, and promotes growth campaigns to offer services to local AAA, hospitals, and discharge planners.
- Performs other related duties as assigned.
- Excellent leadership and management skills.
- Excellent sales, customer service, and interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks, delegating when appropriate.
- Proficient with Microsoft Office Suite or related software.
- Associate degree or equivalent industry experience required (e.g. at least three years of experience in social service administration or in provision of in-home services to the elderly and/or disabled). Bachelor’s degree preferred.
- Possess a demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation.
- Strong working knowledge of all program rules, procedures, and standard company rules and procedures.
- Previous experience in management.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
- Just Posted
Branch manager branch
- Help at Home
-
Dover, DE
FULL_TIME
- Job Summary : The Branch Manager will direct and supervise the staff and day-to-day operations in the Dover, DE location, to ensure delivery of quality services to all clients. This position assures c...
- 10 Days Ago
Help Desk Analyst
- Information Consulting Services of Delaware Valley
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Dover, DE
FULL_TIME
- Title: Help Desk Analyst Contract Details: Duration: 6 Months Start Date: 2/20/2023 Location: Dover, DE 100% Onsite Shift: 8:30am to 4:30pm Interview Process: Teams Call Candidates Considered: USC or ...
- 5 Days Ago
Help Desk Support Technician
- HCLTech
-
Wilmington, DE
FULL_TIME
- Title: Helpdesk support Technician Location: Wilmington, DE FullTime (Permanent) Position Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s e...
- 6 Days Ago
Help Desk Analyst LU420
- Focused HR Solutions
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Castle, DE
CONTRACTOR
- Position Overview(Hybrid) Specialists work two days in the office and three days remotely from home.Equipment to work from home is provided.However, specialists could be asked to return to the office ...
- 6 Days Ago
Help Desk Support
- firstPRO Inc.
-
Wilmington, DE
FULL_TIME
- firstPRO is hiring a Help Desk Analyst for our client located in Wilmington, DE. This is a direct hire role and sits onsite in Wilmington, DE. Candidates must have previous experience working in a law...
- 19 Days Ago
Help Desk Manager jobs at Popular Companies
Help Desk Manager
- Roosevelt University
-
Chicago, IL
- A Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted ...
- 6/11/2024 12:00:00 AM
Help Desk Manager
- City of Peoria
-
Baltimore, MD
- Job Description Help Desk Manager - Washington, D.C ASRC Federal Cyber, LLC is a technical, professional services compan...
- 6/11/2024 12:00:00 AM
Help Desk Manager
- LTIMindtree
-
Battle Creek, MI
- About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across in...
- 6/10/2024 12:00:00 AM
Help Desk Manager
- JSM CONSULTING INC
-
Albany, NY
- Job Description Job Description 80 months of experience supporting Apple (iOS) mobile devices 75 months of experience wi...
- 6/8/2024 12:00:00 AM
Help Desk Manager
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 6/7/2024 12:00:00 AM
IT Help Desk Manager
- PDC Technologies
-
Fort Lauderdale, FL
- Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
- 6/7/2024 12:00:00 AM
Help Desk Manager
- 7N
-
Newtown Square, PA
- MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide su...
- 6/7/2024 12:00:00 AM
Help Desk Manager
- EverStaff
-
Pittsburgh, PA
- Job Description Everstaff is seeking a Help Desk Manager, to join a prominent client we have in Pittsburgh. In this role...
- 6/7/2024 12:00:00 AM
About Delaware
Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$108,153 to $142,681
Most Popular Cities in Delaware for Help Desk Manager Jobs
What does a Help Desk Manager do?
Help Desk Manager in La Crosse, WI
We are looking for a very proactive and customer-service oriented manager that has strong project management skills and can bring structure and consistency.
January 17, 2020
Help Desk Manager in Youngstown, OH
We are seeking a Senior Help Desk Manager to join our proposal supporting Department of State Information Technology Enterprise Operations Support contract.
January 18, 2020
Help Desk Manager in Bremerton, WA
CA Service Manager offers integration with the following business systems and applications.
December 06, 2019