Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
About Us:
TAKKION is a leading company in the renewable energy sector, dedicated to innovation, efficiency, and excellence in our services. Our commitment to leveraging cutting-edge technology to support our operations and clients is paramount. We are looking for an IT Help Desk Manager who will play a pivotal role in maintaining and improving our IT infrastructure, device procurement, and deployment processes.
Position Overview:
The IT Help Desk Manager at TAKKION will be responsible for overseeing the help desk operations, ensuring timely and efficient support to all employees, and managing device procurement and deployment. This role will also focus on delivering key performance metrics to the executive team, contributing to the strategic decision-making process. This role will be based in the TAKKION Denver corporate office and will oversee the team providing support for all areas of the company in various locations throughout the United States.
Key Areas of Responsibility:
Requirements
Qualifications:
Work Environment / Physical:
This position is, in part, self-directed and requires understanding of company policy, procedures, and values. Team members will be required to adhere to all safety requirements in all work environments. This position operates in an office environment, with occasional travel onsite to branch locations
Benefits: