Help Desk Manager jobs in California
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
Manager, Purchasing
- The Trade Desk
-
Ventura, CA
FULL_TIME
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The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.
So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!
What we do:
The Trade Desk seeks an experienced individual to oversee the management of our newly integrated Procure-to-Pay (P2P) system. This pivotal role involves leading a team dedicated to facilitating smooth change management processes and optimizing the utilization of our latest tool, Coupa, and fostering effective communication channels and streamlined operations. As the primary point of contact, you will lead change initiatives throughout the organization, collaborating closely with different departments, stakeholders, and various business units, including accounting (Accounts Payable, General Ledger, FP&A, Tax, etc.), IT procurement, Marketing, Product Engineering, Workplace Services, Real Estate, etc. Your responsibilities will extend to fostering cross-functional collaboration across all business units, adapting to evolving needs, and continuously learning and refining strategies to maximize system efficiency while addressing immediate challenges stemming from process modifications and system intricacies.
The ideal candidate will demonstrate exceptional leadership skills, a proven track record in change management, and the ability to navigate complex organizational structures. Adaptability, strong interpersonal skills, and a commitment to driving process improvement initiatives across the company are essential attributes for success in this position.
What you'll do:- Maintain purchasing and Procure-to-Pay system instructions, as well as provide training and guidance to ensure maximum compliance.
- Develop and effectively manage purchasing goals in alignment with overall Company goals and monitor performance through a set of Key Performance Indicators (KPI’s).
- Track and report on purchasing KPI’s against defined targets designed to increase efficiencies, enable transparency, and deliver a high degree of customer satisfaction across purchasing services.
- Communicate and collaborate effectively on change management with suppliers, internal customers and departments.
- Originate new purchasing concepts and innovative approaches for the organization; develop purchase-to-pay skills of supporting team and provide performance review reporting.
- Awareness of applicable laws and regulations within the purchasing realm.
- Oversee the management of our travel tool, ensuring optimization of the booking process and adherence to relevant guidelines.
- React quickly to new technologies and business needs.
- Attract, hire, develop top purchasing professionals.
- Establish and communicate clear goals and objectives.
- Track results, review regularly and provide feedback.
- Recognize, reward, and celebrate success.
- Culture of systematic problem solving and continuous improvement.
- Minimum of 5 years proven purchasing experience with consistent track record of managing purchasing and procurement processes, budgets, suppliers, and internal customers.
- Knowledge of procurement software and tools. Ideally, relevant experience in a Technology company, or Procure-to-Pay system.
- Strong project management skills and results oriented with an ability to recognize strategic direction and effectively champion initiatives.
- Ability to gather relevant data, complete analysis, and make sound business decisions.
- Excellent customer service, leadership, and interpersonal skills.
- Outstanding organizational and time-management skills, with high attention to detail.
- Experience working with multiple teams with different stakeholders and objectives.
- Bachelor’s degree in business administration or related field.
NY, CO, CA, and WA residents only: In accordance with NY, CO, CA, and WA law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.
The Trade Desk also offers a competitive benefits package. Click here to learn more.
Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is
$84,600—$155,100 USD
- 2 Days Ago
SOX Manager
- The Trade Desk
-
Ventura, CA
FULL_TIME
- The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ...
- Just Posted
Equity Program Manager
- The Trade Desk
-
Los Angeles, CA
FULL_TIME
- The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ...
- 29 Days Ago
Equity Program Manager
- The Trade Desk
-
Ventura, CA
FULL_TIME
- The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ...
- 29 Days Ago
Equity Program Manager
- The Trade Desk
-
San Francisco, CA
FULL_TIME
- The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ...
- 29 Days Ago
Help Desk Manager
- Road Runner Sports
-
San Diego, CA
FULL_TIME
- Overview Join Road Runner Sports as our next Help Desk Manager and use your talents to support our team and their IT needs! In this role you lead the Service Desk team, providing first-level hardware,...
- 22 Days Ago
Help Desk Manager jobs at Popular Companies
Help Desk Manager
- Roosevelt University
-
Chicago, IL
- A Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted ...
- 6/11/2024 12:00:00 AM
Help Desk Manager
- LTIMindtree
-
Battle Creek, MI
- About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across in...
- 6/10/2024 12:00:00 AM
Help Desk Manager (Sunrise)
- Ledgent Technology
-
Coral Springs, FL
- Ledgent Technology is seeking a Help Desk Manager on behalf of our client in the healthcare industry. Our client is a le...
- 6/9/2024 12:00:00 AM
Help Desk Manager
- JSM CONSULTING INC
-
Albany, NY
- Job Description Job Description 80 months of experience supporting Apple (iOS) mobile devices 75 months of experience wi...
- 6/8/2024 12:00:00 AM
Help Desk Manager
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 6/7/2024 12:00:00 AM
IT Help Desk Manager
- PDC Technologies
-
Fort Lauderdale, FL
- Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
- 6/7/2024 12:00:00 AM
Help Desk Manager
- 7N
-
Newtown Square, PA
- MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide su...
- 6/7/2024 12:00:00 AM
Help Desk Manager
- EverStaff
-
Pittsburgh, PA
- Job Description Everstaff is seeking a Help Desk Manager, to join a prominent client we have in Pittsburgh. In this role...
- 6/7/2024 12:00:00 AM
About California
California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$117,530 to $155,052
Most Popular Cities in California for Help Desk Manager Jobs
What does a Help Desk Manager do?
Help Desk Manager in La Crosse, WI
We are looking for a very proactive and customer-service oriented manager that has strong project management skills and can bring structure and consistency.
January 17, 2020
Help Desk Manager in Youngstown, OH
We are seeking a Senior Help Desk Manager to join our proposal supporting Department of State Information Technology Enterprise Operations Support contract.
January 18, 2020
Help Desk Manager in Bremerton, WA
CA Service Manager offers integration with the following business systems and applications.
December 06, 2019