Head Teller jobs in North Carolina
Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Head Teller jobs
Head Teller
- First Bank (FBNC)
-
Mooresville, NC
FULL_TIME
-
Summary
The position of Head Teller is responsible for performing routine and intermediate branch and customer services duties; accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. The position of Head Teller also is required to be fully knowledgeable and skilled in the areas of new accounts, teller, vault, safe deposit and branch operations, and is expected to provide leadership, training and support to less experienced tellers and other staff members.
Essential Functions- Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
- Cashes checks, savings withdrawals and processes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing.
- Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
- May assist in opening and closing the vault daily; assists in balancing vault currency and coin.
- Promotes and cross-sells the Bank’s products and services by assisting customers in their selection to meet their needs.
- Establishes proper identification of new customers and determines need and extent of reference investigation.
- Completes forms requiring customer signature(s); accepts initial deposits.
- Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
- Issues official checks, traveler’s checks and gift cards.
- May reconcile petty cash.
- ATM Balancing, etc.
- CTR’s, SAR’s: Completes and review for accuracy.
- Opening and closing vault, incoming & outgoing shipments.
- Balances general ledger accounts.
- May reconcile travelers checks and gift cards monthly.
- Monthly reports.
- Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.
- Performs safe deposit duties by controlling access and assisting customers.
- Receives and processes stop payment and hold orders.
- Accepts loan, installment and collection payments.
- Balances cash drawer daily and verifies cash being bought from and sold to the vault.
- Provides effective customer service and assists in resolving problems within given authority.
- Records, files, updates information and sorts mail or reports as required.
- Answers telephones and directs callers to proper Bank personnel.
- May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
- Processes credit reports, credit card orders, address changes, traveler’s checks, check and deposit slip orders, endorsement stamp orders, incoming and outgoing wires, incoming and outgoing collections, change orders and deposit slip corrections.
- Processes teller work through branch capture and assists with imaging research.
- Type’s routine letters, reports and forms.
- Maintains files, copies and faxes documents, and orders and distributes supplies.
- Trains other employees on various tasks; provides additional training for new tellers.
- Makes schedules for tellers.
- Orders cash.
- Familiar with all security procedures; test alarms monthly.
- Completes annual compliance courses.
- Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
- Adheres to all levels of our Service Excellence standards.
- Performs other duties as required.
Knowledge & Experience : These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.- High school diploma or general education degree (GED); or the equivalent combination of education and experience.
- Work related experience could consist of reception or secretarial duties in a business environment.
- Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
- Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
- Excellent organizational and time management skills – ability to work with minimal supervision.
- Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
- Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - 8 Days Ago
Head Teller
- First Bank (FBNC)
-
Archdale, NC
FULL_TIME
- SummaryThe position of Head Teller is responsible for performing routine and intermediate branch and customer services duties; accepts retail and commercial checking and savings deposits; processes lo...
- 11 Days Ago
Head Start Kitchen Worker
- Head Start
-
Carolina, NC
FULL_TIME
- Length of Position: Permanent Type of Benefits: Full Months per year: 10 Number of hours per week: 37.50 Number of days per week: 5 State Salary Schedule: No GENERAL STATEMENT OF JOB To assist in impl...
- 5 Days Ago
Head Start Lead Teacher
- Head Start
-
Carolina, NC
FULL_TIME
- Length of Position: Permanent Type of Benefits: Full Months per year: 10 Number of hours per week: 37.50 Number of days per week: 5 Head Start Pay Scale Job Description: Plan and implement development...
- 5 Days Ago
Head Start Lead Teacher
- Head Start
-
Taylorsville, NC
FULL_TIME
- HEAD START LEAD TEACHER General Statement of Job The Lead Teacher serves as the primary provider of the preschool instructional program. Required education and experience: Bachelor’s degree in child d...
- Just Posted
Teacher Assistant - Head Start
- Head Start
-
Taylorsville, NC
FULL_TIME
- HEAD START TEACHER ASSISTANT Full-time 10-month position General Statement of Job The responsibilities of the Teacher Assistant are supportive in nature. Under the general supervision of the Lead Teac...
- 11 Days Ago
Head Teller jobs at Popular Companies
Head Teller
- The First Bank
-
Laurel, MS
- Job Summary: Oversees teller duties as well as perform teller duties. Essential Duties and Responsibilities: * Must be a...
- 6/11/2024 12:00:00 AM
Head Teller
- The First Bank
-
Aberdeen, MS
- Job Summary: Oversees teller duties as well as perform teller duties. Essential Duties and Responsibilities: * Must be a...
- 6/11/2024 12:00:00 AM
Head Teller
- Red River Bancshares, Inc.
-
Bossier City, LA
- Summary Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records o...
- 6/11/2024 12:00:00 AM
Head Teller
- Glen Burnie Bancorp
-
Glen Burnie, MD
- > Must be available to work Monday - Friday 8:00 am - 5:15 pm, Saturday 8:15 am - 12:15 pm, and any additional time requ...
- 6/11/2024 12:00:00 AM
Head Teller
- Old Point
-
Hampton, VA
- Hiring Immediately! We are seeking outgoing and friendly individuals to join our team as a Head Teller! Have you wondere...
- 6/11/2024 12:00:00 AM
Head Teller
- First Bancorp
-
High Point, NC
- SUMMARY: The position of Head Teller is responsible for performing routine and intermediate branch and customer services...
- 6/11/2024 12:00:00 AM
Head Teller
- The First Bank
-
Hattiesburg, MS
- Job Summary: Oversees teller duties as well as perform teller duties. Essential Duties and Responsibilities: * Must be a...
- 6/11/2024 12:00:00 AM
Head Teller
- The Bank of Princeton
-
Bordentown, NJ
- The Bank of Princeton has exciting career opportunities! Our goal to hire and retain talented cooperative people with en...
- 6/10/2024 12:00:00 AM
About North Carolina
North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Head Teller jobs
$37,284 to $46,553
Most Popular Cities in North Carolina for Head Teller Jobs
What does a Head Teller do?
Head Teller in Albany, NY
Head tellers work where the tellers do- at all of the bank’s branches, whether they are in buildings of their own or grocery stores.
January 19, 2020
Head Teller in Baltimore, MD
A job as a Head Teller falls under the broader career category of First-Line Supervisors of Office and Administrative Support Workers.
February 12, 2020
Head Teller in Lima, OH
As business picks up, tellers can be rushed in an effort to serve clients the fastest way possible during rush time and are likely to make mistakes. Many of our clients find they are paying a fairly significant amount of overtime annually for staff to track down errors.
November 28, 2019